Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shamyia Walker

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Admissions Representative

Ultimate Medical Academy
06.2024 - Current
  • Boosted conversion rates by consistently following up with prospective students through phone calls, emails, and personalized communications.
  • Maintained accurate records of all interactions with prospects, resulting in improved tracking and reporting capabilities for management review.
  • Utilized CRM software to track and manage prospect communications, ensuring appropriate follow-up actions were taken in a timely manner.
  • Provided exceptional customer service during enrollment periods, addressing concerns and answering questions promptly to maintain applicant satisfaction levels.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Facilitated student enrollment by guiding applicants through online admissions process.
  • Responded promptly to inquiries via phone, email, and chat, ensuring high-quality customer service experience.

Pharmacy Customer Service Representative

ContinuumGlobal
10.2019 - 06.2024
  • Processed transactions accurately using pharmacy management systems, ensuring efficient customer service.
  • Assisted customers with prescription inquiries and medication information to enhance service quality.
  • Maintained inventory levels by tracking stock and placing orders for medications and supplies.
  • Addressed customer complaints effectively, enhancing satisfaction and fostering loyalty within the community.
  • Assisted customers in navigating insurance claims, resulting in fewer denials and improved coverage understanding.
  • Ensured regulatory compliance by diligently adhering to pharmacy policies, procedures, and applicable laws during daily operations.
  • Delivered exceptional service during high-volume periods, maintaining composure under pressure while managing multiple tasks simultaneously.

Crew Team Member

McDonald's
06.2018 - 12.2019
  • Improved customer satisfaction by consistently providing friendly and efficient service.
  • Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
  • Contributed to the achievement of company targets through consistent delivery of high-quality service.
  • Received regular positive feedback from customers for exceptional service, boosting overall store reputation.
  • Participated in ongoing training programs to continuously improve skills and knowledge of company procedures.
  • Resolved customer complaints quickly and professionally, ensuring repeat patronage.

Education

High School Diploma -

Fort Pierce Westwood High School
05.2019

Skills

  • Customer Engagement
  • Performance Improvement
  • Telephone Etiquette
  • Customer Service
  • Problem-Solving
  • Verbal and written communication
  • Clear Communication
  • Data Collection
  • Data Entry
  • Product Knowledge
  • Experience in sales
  • Ethics and integrity

Timeline

Admissions Representative

Ultimate Medical Academy
06.2024 - Current

Pharmacy Customer Service Representative

ContinuumGlobal
10.2019 - 06.2024

Crew Team Member

McDonald's
06.2018 - 12.2019

High School Diploma -

Fort Pierce Westwood High School

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