Summary
Overview
Work History
Education
Skills
Certification
Academiccoursework
References
Timeline
Generic

Shamyia Walters

Hanover,MD

Summary

Dedicated and Personable customer service representative with extensive experience in customer service, trouble-shooting and computer skills. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Yard Spotter

M&M Transport Services
Jessup, MD
08.2024 - Current
  • Organized stockyard to maximize product loading and unloading.
  • Organized and rearranged trailers in designated areas according to customer requirements.
  • Moved trailers, containers, and chassis around the yard by operating a spotter truck.
  • Worked with loaders and supervisor to move assigned trucks and trailers from one location to another.
  • Communicated with dispatchers regarding trains' routes, timetables and cargoes.
  • Monitored gate activity for accurate record keeping of all incoming and outgoing trailers.

Class A CDL Driver

Lancaster Foods
Jessup, MD
04.2019 - 07.2024
  • Used pallet jack and forklift to load and unload products at distribution centers and route locations.
  • Inspected brakes, lights, tires, fuel levels and other important parts to maintain operational safety on the road.
  • Reviewed paperwork for completeness and accuracy, checked orders for correct number of boxes and corrected addresses and support documentation.
  • Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
  • Drove commercial vehicles while observing traffic laws and regulations, resulting in safe on-time deliveries.
  • Utilized GPS navigation systems for efficient routing.
  • Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
  • Delivered and unloaded products at designated location at customer site using tractor-trailers, ramps, lift gates, pallet jacks and load bars.
  • Observed driving regulations and safety procedures, maintaining excellent safe driving record.
  • Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
  • Conducted post-trip inspections upon arrival at destination.
  • Provided courteous customer service during pickups and deliveries of goods.
  • Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.
  • Maintained accurate logs of driving activities to ensure compliance with federal regulations.
  • Maneuvered equipment expertly and safely in areas with obstacles and limited space without injury or damage to equipment or products.

Customer Service Rep (CSR)

TD Bank
Annapolis, MD
11.2016 - 02.2019
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Excelled in exceeding daily credit card application goals.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Resolved customer complaints promptly and efficiently.
  • Developed positive relationships with customers through friendly interactions.
  • Prevented key account losses by researching discrepancies and correcting problems.

Teller

M&T Bank
Easton, MD
01.2014 - 11.2016
  • Execute swift learning and comprehension skills necessary to understand and maintain all task included in job description, ATM machines and custom banking software
  • Use customer service skills to greet customers in a professional and welcoming manner
  • Troubleshoot customer's technical questions and concerns for M&T online banking system
  • Promote products & services such as new accounts, credit cards and/or debit cards
  • Collect and maintain confidentiality and integrity of customer information
  • Responsible for replenishing and obtaining cash and checks from ATM machine
  • Complete all tasks in a timely and efficient manner
  • Executed customer transactions, including deposits, withdrawals, money orders and checks
  • Rapidly and efficiently prepared customer and ATM cash and change orders
  • Coordinated daily cash reconciliation at a high-volume location
  • Handled various accounting transactions
  • Maintained friendly and professional customer interactions
  • Maintained records of all cash transactions, deposits, withdrawals, and reconciliations.
  • Monitored customer feedback regarding ATM services and addressed any complaints in a professional manner.
  • Removed malfunctioning components and replaced with new or refurbished parts.
  • Responded promptly to customer inquiries regarding ATM use or malfunctioning equipment.

Sales Associate

Nike Factory Store
Queenstown, MD
08.2011 - 10.2016
  • Use customer service skills to greet customers and assist them with locating and answering detailed questions about store products
  • Conducting organized merchandising and restock for large store fulfillments
  • Obtaining and maintaining solid knowledge for new store products
  • Maintaining a productive workflow on the sales floor while managing numerous tasks
  • Cleaned and organized the store, including the checkout desk and displays
  • Priced merchandise, stocked shelves and took inventory of supplies
  • Stocked and replenished merchandise per store merchandising layouts
  • Alerted customers to upcoming sales events and promotions
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register

Education

High School Diploma -

Cambridge South Dorchester High
Cambridge, MD
05-2009

Some College (No Degree) - Computer Network

UMGC Bachelors Degree (In Progress)
Adelphi, MD

Skills

  • Multitasking and organization
  • Task prioritization
  • Communication Skills
  • Problem-Solving
  • Troubleshooting
  • Proficient computer skills
  • Computer hardware knowledge
  • Computer-aided manufacturing basics

Certification

  • CompTIA Security + (In Progress)
  • CompTIA Network + (In Progress)

Academiccoursework

  • Computer/ Technical Literacy
  • Direct Customer Service Experience

References

References available upon request.

Timeline

Yard Spotter

M&M Transport Services
08.2024 - Current

Class A CDL Driver

Lancaster Foods
04.2019 - 07.2024

Customer Service Rep (CSR)

TD Bank
11.2016 - 02.2019

Teller

M&T Bank
01.2014 - 11.2016

Sales Associate

Nike Factory Store
08.2011 - 10.2016

High School Diploma -

Cambridge South Dorchester High

Some College (No Degree) - Computer Network

UMGC Bachelors Degree (In Progress)

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Shamyia Walters