Summary
Work History
Education
Skills
Timeline
Generic

Shamyiah Otoo-Essilfie

Maplewood,MN

Summary

Skilled Labor Worker with strong track record of success in customer service and general labor. Multitasks and works well in fast-paced, high-volume environments. Flexible work and shift schedule. Excellent work performance in individual and team roles combined with superior attendance record. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.! Willingness to take on added responsibilities to meet team goals! Always open to learn a new job experience! Organized childcare professional adept at staying organized and managing hectic schedules. Adheres to kind and compassionate approach when dealing with discipline issues. Career history serving individual families with multiple children in both live-in and live-out scenarios!

Work History

Cashier

Cub Foods
  • Greeted customers entering store and responded promptly to customer needs!
  • Built relationships with customers to encourage repeat business!
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels!
  • Worked flexible schedule and extra shifts to meet business needs!
  • Performed cash, card and check transactions to complete customer purchases!
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked!

Sales Floor Associate

Marshalls
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise!
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions!
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items!
  • Greeted customers, helped locate merchandise, and suggested suitable options!
  • Created inviting environment for customers by maintaining store organization and cleanliness!
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs!

Host

Red Robin
  • Answered customer questions about hours, seating, and menu information!
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest!
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times!
  • Monitored seating area and checked restrooms regularly to keep spotless!
  • Delivered pick-up and curbside orders to guests!
  • Completed daily side work and opening and closing duties without fail!

Host

Crooked Pint
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Assigned patrons to tables suitable for needs and restaurant section rotation!
  • Cultivated positive guest relations by managing information and orchestrating speedy seating!
  • Input orders accurately into POS terminal, split bills and accepted payments!
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems!
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries!

Shift Lead

Dunkin' Donuts
  • Completed store opening and closing procedures and balanced tills!
  • Trained new employees and delegated daily tasks and responsibilities!
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction!
  • Trained and mentored new employees to maximize team performance!
  • Resolved conflicts between employees to maintain positive and productive work environments!
  • Helped store management meet standards of service and quality in daily operations along with closing the store!

Babysitter

Family/Family Friend
  • Help children focus on controlling their emotions!
  • Assisted children with homework assignments and special projects across different subjects!
  • Provided safe transportation to and from school and extracurricular activities!
  • Engaged with children on individual basis to build positive relationships!
  • Transported children to and from activities using personal or family vehicle!
  • Taught children basic life skills, manners and personal hygiene!
  • Established and maintained safe play environment for children!
  • Planned fun outings and educational activities to keep children entertained1
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs!
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation!
  • Played games, worked on puzzles, and read books to young children!
  • Communicated positively with children and guardians!
  • Organized and cleaned home after activities by picking up toys and straightening up play room!
  • Prepared healthy, age-appropriate snacks and meals!

Education

High School Diploma -

Roseville Area Senior High School
Roseville, MN
06.2022

Skills

  • Always open to learn a new job!
  • Train Employee!
  • Menu Memorization!
  • Active Listening!
  • Time Management!
  • Total Payment Calculation!
  • Identification Checks!
  • Fitting Room Oversight!
  • Restocking!
  • Reading Comprehension!
  • Assist Customers!
  • Fast Learner!

Timeline

Cashier

Cub Foods

Sales Floor Associate

Marshalls

Host

Red Robin

Host

Crooked Pint

Shift Lead

Dunkin' Donuts

Babysitter

Family/Family Friend

High School Diploma -

Roseville Area Senior High School

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Shamyiah Otoo-Essilfie