Shamyla Heard
Hampton,VA
Summary
Energetic Crew Member known for high productivity and efficient task completion. Skilled in customer service, teamwork, and time management, ensuring smooth operations in fast-paced environments. Excel in communication, adaptability, and problem-solving, contributing to team success and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Crew Member
Jersey Mike's Subs
Newport News, VA
08.2024 - 12.2024
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Upheld high standards of productivity and quality in operations.
- Resolved customer complaints in a professional manner.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Team Member
McDonald's Restaurant
Clarksville, TN
05.2023 - 02.2024
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Received inventory of food and beverage products to stock in designated areas.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Complied with all local health codes and regulations concerning food preparation and handling.
- Processed payments on cash register and counted back bills and change to patrons.
Education
High School Diploma -
Kenwood Highschool
Clarksville, TN05-2024
Skills
- Janitorial Services
- Cleaning and sanitizing
- Positive attitude
- Sales support
- Relationship building
- Clear communication
- Safety
- Verbal and written communication
- Order preparation
Affiliations
- Illustration
- Writing and composing.
- Artistry
- Decorative skills
- Craftsman ship
Accomplishments
- AB Honoroll
Timeline
Crew Member
Jersey Mike's Subs
08.2024 - 12.2024
Team Member
McDonald's Restaurant
05.2023 - 02.2024
High School Diploma -
Kenwood Highschool
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