Shamyra Brown
Woodstock,MD
Summary
Communicative Revenue Officer versed in analyzing and interpreting financial records and business practices to determine appropriate resolutions for both government and taxpayers' interest. Customer-oriented and reliable with knowledge of advanced collections actions and concepts. Adept at communicating with multiple taxpayers daily. With a 13 -year background working as a Revenue Specialist in Baltimore and being successful at processing individual and corporate taxes for U.S. citizens. Skilled at reviewing tax returns for accuracy and corresponding with taxpayers.
Overview
18
18
years of professional experience
Work History
Revenue Specialist I
Comptroller Of Maryland
Baltimore, Maryland
11.2008 - Current
- Provided guidance and service on various financial problems in order to assist taxpayers' in resolving tax issues.
- Conducted research, interviews and investigations for information pertaining to alleged criminal violations.
- Considered alternative means of resolving tax debt issues if taxpayer could not pay
- Furnished taxpayer assistance and information to general public.
- Responded to taxpayer questions and helped individuals complete and file tax documentation.
- Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
- Met with taxpayers and business representatives to address and resolve concerns.
- Recommended financial solutions in relation to tax implications.
Sales Associate
Ashley Stewart
Baltimore, MD
06.2007 - 09.2012
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Maintained records related to sales, returns and inventory availability.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Increased sales by offering advice on purchases and promoting additional products.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Provided positive first impressions to welcome existing, new and potential customers.
- Processed product returns and assisted customers with other selections.
- Prepared large cash deposits with zero discrepancies.
Education
Pharmacy Technology
TESST College of Technology
BaltimoreHigh School Diploma -
Edmondson High School
BaltimoreSkills
- Researching abilities
- Account balancing
- Number-savvy
- Account discrepancies
- Payment plan processing
- Team building
- Attention to Detail
- Teamwork and Collaboration
- Multitasking Abilities
- Problem-Solving
Timeline
Revenue Specialist I
Comptroller Of Maryland
11.2008 - Current
Sales Associate
Ashley Stewart
06.2007 - 09.2012
Pharmacy Technology
TESST College of Technology
High School Diploma -
Edmondson High School
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