SHAMYRA BUCKNER
Houston,TX
Summary
Over 15+ years of experience managing customer activity, addressing technical issues and maintaining system operations. Skillfully assessed operational procedures, providing hands-on experience analyzing records and investigating complex troubleshooting issues. Accomplished expert navigating latest compliance regulations and service-level agreements, maintaining strict compliance with updated standards.Proficient Operations Analyst with 4 years of insight managing complex SAP deployments. Thoroughly manages customer data, expertly applying problem resolution via audits and troubleshooting. Extensively familiar with updated standards governing information management. Expertly applies knowledge to optimize quality control and data retention. Skillful Operations Analyst adeptly supporting system management and problem resolution to improve records management.
Overview
8
8
years of professional experience
Work History
Operations Analyst
Centerpoint Energy Inc
07.2021 - Current
- Analyst for five gas operations area offices supporting over 200 employees daily
- Natural gas leak management for compliance and data accuracy
- Create, verify, and maintain leak equipment records in accordance with the TRRC standards
- Review and analyze departmental financial reporting to resolve outstanding balances
- Generate/dispatch both leak and non-leak work order request called in by field technicians
- Assist with new hire onboarding
- Review and reconcile error reports
- Provide coaching feedback to Operations in a timely manner upon reconciling error reports
- Collect and analyze departmental data trends to aid in streamlining day to day processes
- Assist Operations Compliance Support team in gathering/finalizing data for the TRRC_PS95 Report
- Special projects: Leak Dashboard Consolidation Project – Lead
- Core Safety Team Member (Proactively identify and resolve safety issues).
- Mobile Data Technician Training (SME)
Business Process Organization (BPO)
Centerpoint Energy Inc
08.2016 - 07.2021
- Case creation/completion via script or manually
- Generate/dispatch work orders for both CenterPoint Energy and non-CenterPoint Energy personnel
- Create, verify, and maintain leak equipment records in accordance with the TRRC standards
- Create and facilitate all departmental trainings and refreshers in the classroom, on-the job, and via WebEx
- Deliver New Hire Orientation
- Deliver Mobile Data training to CenterPoint Energy 3rd party vendors
- Implement and maintain a centralized location to house all departmental training documentation and updates
- Assist Contract Services and field technicians to ensure timely completion of emergency service orders for residential and commercial customers
- Collaborate with management to implement a blueprint to help BPO department drive process improvement for field request submissions
- Monitor and fulfill leak/non-leak request that received through the HGO and Business Process Group-TX email box
- Accounts Receivable/Payable
- CEIP (CenterPoint Energy Interstate Pipeline) – Leak POC
- Manage inbound/outbound calls via WOM Hotline and personal line
- Identify learning gaps and coach peers on how to successfully bridge the gap
- Leads or supports special projects as assigned
- Special projects: Leak Survey Scripting Project
- Core Safety Team Member (Proactively identify and resolve safety issues)
- EIP (Enterprise Integration Project).
- Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
Education
Bachelor of Business Management -
University of Houston-Downtown
05.2019
Associate of Applied Science -
Houston Community College
06.2010
Skills
- Strategic Planning
- People Skills
- Problem Solving
- Employee Relations
- Process Improvement
- Data Analytics
- Decision Making
- Coaching/Development
- Microsoft Office
- SAP
- Microsoft Windows
- Mobile Data (Dispatch Application)
Volunteer Experience
Literacy Now Angel Tree March of Dimes Tutor Mate
Timeline
Operations Analyst
Centerpoint Energy Inc
07.2021 - Current
Business Process Organization (BPO)
Centerpoint Energy Inc
08.2016 - 07.2021
Bachelor of Business Management -
University of Houston-Downtown
Associate of Applied Science -
Houston Community College
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