Hi, I’m
Shamyria Hart
Douglasville,GA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
3
years of professional experience
Work History
Annie's AcademyLithia Springs, GA
Assistant Teacher/Floater
09.2022 - 12.2023
Job overview
- Communicated regularly with parents, teachers, and administrators regarding student progress and needs.
- Assisted classroom teacher in developing and implementing lesson plans.
Maximus Federal (Medicare)Bogalusa, LA
Call Center Representative/Customer Service
08.2021 - 11.2021
Job overview
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Maintained strong call control and quickly worked through scripts to address problems.
- Updated customer accounts, addresses and contact information within call management databases.
Dollar GeneralMount Hermon, LA
Cashier/Stocker/Customer Service
03.2021 - 08.2021
Job overview
- Checked personal identifications during alcohol and tobacco sales.
- Welcomed customers, offering assistance to help find store items.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
Education
Penn Foster Career School, Scranton, PA
None
08-2024
South Pike Senior High School, Magnolia, MS
Skills
- Warehouse (Less than 1 year)
- Fast learner
- Customer Service
- Fabrication
- Food Service
- Cashiering
- Warehouse experience
- Flexibility
- Team Work
- Reliability
- Telemarketing
- Typing
- Computer Skills
- Communication Skills
- Microsoft Office
- Telecommunication
- Microsoft Powerpoint
- Childcare
- Classroom experience
Assessments
- Customer service, Proficient, 07/01/21, Identifying and resolving common customer issues
- Work style: Reliability, Proficient, 10/01/22, Tendency to be reliable, dependable, and act with integrity at work
Languages
English
Full Professional
References
References available upon request.
Timeline
Assistant Teacher/Floater
Annie's Academy
09.2022 - 12.2023
Call Center Representative/Customer Service
Maximus Federal (Medicare)
08.2021 - 11.2021
Cashier/Stocker/Customer Service
Dollar General
03.2021 - 08.2021
Penn Foster Career School
None
South Pike Senior High School
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