SHAMZY JAUFFER
Branford,CT
Summary
Over 15 years experience with 10+ years in analytics and IT. Experienced in Data Analysis and Database Management. I have created the overall development of the operational process, backbone and procedure documentation for the end user and the customer. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Analyst - Quality Assurance
Avangrid
10.2022 - Current
- Established an effective communication system for sharing updates on quality management initiatives throughout the organization.
- Coordinated with cross-functional teams for the successful execution of ISO projects.
- Ensured accuracy of documentation, maintaining a comprehensive record-keeping system in accordance with ISO requirements.
- Provided guidance on corrective action plans addressing non-compliance issues identified during audits.
- Trained employees on ISO standards, fostering a culture of continuous improvement within the organization.
- Streamlined audit processes for improved efficiency and reduced nonconformities.
- Maintained up-to-date knowledge on industry trends and evolving regulatory requirements regarding ISO standards.
- Enhanced ISO compliance by developing and implementing effective quality management systems.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Designed and developed data pipelines to acquire, clean and process data.
- Developed complex dashboard and reporting tools to track business performance metrics.
HR Analyst
Abu Dhabi Commercial Bank, Dhabi
10.2018 - 07.2022
- Provide full spectrum of information to the management in line with HR functions which includes Recruitment, Employee Services and Off Boarding
- Analyze, document and annual, semi-annual and monthly Business Impact Analysis for BCMS, Risk Control Self Assessments and Key Risk Indicators respectively for the Centralized HR Operations team
- Develop standard and ad-hoc reports, templates, dashboards, scorecards and matrics
- HR Dashboard preparation on monthly, quarterly, annually or as required by the management
- Provide insights on diversity, attrition, hiring, etc
- For effective management decision making processes
- Troubleshoot data and reports
- MIS tracker cleanup and data sanitation (SAP Business Objects, MS Excel)
- Assist roll-out and implementation of HR applications
- Provide inputs on projects, creation of action plans and monitoring through project timeline log
- Identify and participate in continuous improvement initiatives
- Continuous monitoring and implementation of new processes and operational add-ons
- Ensure compliance with Data Privacy and Protection Guidelines
- Managing the HRMS system, including payroll updates to staff such as Shift/Conveyance allowances
- In charge of a team to digitize all staff documents and archiving
- Covid-19 Response Team
- Capture and track all staff incidents and isolations within the organization
- Maintain MIS for all positive incidents, recoveries, vaccinations and exemptions
- Provide weekly reports and dashboard data to the management.
Business Intelligence Analyst
Abu Dhabi Islamic Bank, Abu Dhabi
04.2014 - 10.2018
- Analyze financial information to forecast business, industry, and economic conditions, for use in making sales decisions
- Summarize data describing current and long-term trends
- Review, analyze and recommend modifications to Sales Incentive Policies, Sales Targets, Portfolio, Head Count, etc
- Generating Capacity Planning Report of all sectors in the bank
- Yearend Budget Allocation calculations including Incentive Scheme Designing
- Prepare financial models, perform financial forecasting
- Profitability reports of all departments on a monthly basis
- Perform data profiling to identify and understand anomalies
- Manage the Large Cap and Mid Cap portfolio in the organization
- Provide detailed analytical reports on financials
- Prepare the month end reports for the portfolios/targets assigned to the Departments
- Identify right targets within stipulated Financial Plan and Budgets
- Monthly Expense Report generation for the organization
- Monitor financial or operational performance of individual departments to ensure portfolios/targets meet goals
- Build reports for higher management
- Periodic for daily/monthly weekly and annually
- Reports generated in Excel and PowerPoint to develop dashboards update
- Working with SAP Business Objects to build reports and extract financial data
- Implement new data analysis methodologies
- Build new structures to facilitate data migration from various sources via coding (VBA)
- Implemented an Online attendance system and manage using Microsoft SharePoint Services and Excel
- Built a database management system between the coordinators of other departments.
IT Administrator and Sales
PNG EMBROIDERY LTD
11.2012 - 04.2014
- Implementation of the MYOB accounting software to systemize all data from invoicing to inventory management
- Management of the email running on MS Exchange
- Handling daily backups of all terminals
- Graphic Designing using Adobe Photoshop and Illustrator CS4 as per customer requirements for screen printing / sublimation and heat transfer printing
- Implementation of CCTV and management.
Telecoms/IT Administrator
NTC JAPAN (PVT) LTD
05.2008 - 10.2012
- Implementation of the main database using MS Access
- With customer information
- Troubleshoot Clipcomm devices
- (Primarily CG 100, CP 100 and Welltech ATAs)
- Support VoIP planning and testing as well as troubleshoot VoIP problems
- Troubleshooting other third party VoIP units which are dispatched to customers
- Responsible for handling the Technical and Customer Support with 3 subordinates.
IT Administrator cum Key Account Executive
JOBENVOY.COM (PVT) LTD
09.2006 - 04.2008
- Maintenance of computers and network of the company and web application development
- Managing a team consisting of a Graphic Designer and a Web Developer
- Implementation of dedicated server running the corporate website and emails (MS Exchange)
- Created DBMS applications for CV
IT Executive
PEACH INTERNATIONAL (PVT) LTD
11.2004 - 09.2006
- Cisco 3600/2600 and Catalyst 2950 switch router configuration and management
- Quintum A400/A800 Tenor, Mediatrix 1204 devices configuration / troubleshooting
- PBX and PSTN configuration / troubleshooting
- Microsoft Access
- (Database Management and designing / building applications)
- Dispatching order information database to the UK on a daily basis.
Education
MBA - Business Administration
University of Chichester
10.2021
Level 7 Diploma - Strategic Management And Leadership
OTHM
07.2020
Skills
- SAP Business Objects
- Oracle Business Intelligence
- MS Excel
- Visual Basic Analysis/for Applications
- Sharepoint
- HR Support
- Troubleshooting
Accomplishments
- Achieved Certificate of Appreciation by introducing performance and attendance dashboards for MIS tasks.
- Used Microsoft Excel to develop performance tracking spreadsheets.
- Achieved Tamayuz Recognition through effectively helping with the Covid-19 response team.
Certification
- SharePoint Power User - 2024
- Corrective Action & Root Cause Analysis - 2024
- MS Power BI: Data Analysis Professional - 2023
- ISO 9001:2015 Certified Lead Auditor Training - 2022
- Statistic for Bankers, EIBFS - 2017
- Financial Calculations, EIBFS - 2017
- Cisco Certified Network Engineer - 2008
- Certificate in Hardware, American College of Higher Education - 2003
Timeline
Senior Analyst - Quality Assurance
Avangrid
10.2022 - Current
HR Analyst
Abu Dhabi Commercial Bank, Dhabi
10.2018 - 07.2022
Business Intelligence Analyst
Abu Dhabi Islamic Bank, Abu Dhabi
04.2014 - 10.2018
IT Administrator and Sales
PNG EMBROIDERY LTD
11.2012 - 04.2014
Telecoms/IT Administrator
NTC JAPAN (PVT) LTD
05.2008 - 10.2012
IT Administrator cum Key Account Executive
JOBENVOY.COM (PVT) LTD
09.2006 - 04.2008
IT Executive
PEACH INTERNATIONAL (PVT) LTD
11.2004 - 09.2006
- SharePoint Power User - 2024
- Corrective Action & Root Cause Analysis - 2024
- MS Power BI: Data Analysis Professional - 2023
- ISO 9001:2015 Certified Lead Auditor Training - 2022
- Statistic for Bankers, EIBFS - 2017
- Financial Calculations, EIBFS - 2017
- Cisco Certified Network Engineer - 2008
- Certificate in Hardware, American College of Higher Education - 2003
MBA - Business Administration
University of Chichester
Level 7 Diploma - Strategic Management And Leadership
OTHM
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