Years of Professional Experience
Shan Delaphous
Frisco,TX
Summary
Knowledgeable [Public Health Director and Small Business Owner] with proven history of leading high-performing teams and executing strategic initiatives that drive organizational growth. Successfully directed cross-functional projects that resulted in significant process improvements and operational efficiencies. Demonstrated leadership and communication skills in fostering collaborative environments and delivering impactful results.
Overview
7
7
6
6
Certifications
Work History
Owner & Operator
Elevate Tax Preparation & Credit Repair Company
12.2022 - Current
- Founded and operates a financial services business specializing in individual tax filing and credit restoration
- Initially launched in Monroe, Louisiana before expanding to Texas
- Handle client consultations, IRS correspondence, tax planning, and compliance
- Oversee marketing, staff training, and client acquisition strategies
- Maintain confidential records and utilize multiple financial software systems
- Monroe, LA (founded) | Currently operating in TX
- Developed tailored tax preparation strategies to enhance client satisfaction and retention.
- Managed credit repair processes, ensuring compliance with regulations and effective dispute resolution.
- Trained staff on best practices in customer service and tax compliance to improve operational efficiency.
- Established partnerships with financial institutions to expand client referral network and service opportunities.
- Prepared individual and business tax returns using advanced tax software tools.
- Conducted thorough reviews of financial documents to ensure accuracy and compliance with IRS regulations.
- Prepared and filed over 300 federal and state tax returns for individuals and small businesses.
- Reviewed client financial documents to ensure accuracy and compliance with tax regulations.
- Conducted thorough audits of client documents to verify accuracy and completeness.
Medical Assistant
Lapite Family Practice
04.2019 - 12.2024
- Led regional teams to achieve strategic goals and improve operational efficiencies.
- Developed and implemented performance metrics to drive accountability across multiple locations.
- Assisted in patient intake and documentation, ensuring accurate information collection.
- Managed appointment scheduling, optimizing daily workflow for efficiency.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Collaborated with interdisciplinary teams to enhance patient care strategies and outcomes.
- Conducted comprehensive patient assessments to develop tailored treatment plans.
- Provided patient education on diagnoses, treatments, and preventive health measures for over 500 patients.
- Trained new staff on operational procedures and safety protocols, enhancing team efficiency.
- Supervised daily operations to ensure adherence to company standards and best practices.
- Administered patient care, ensuring adherence to safety protocols and best practices.
- Collaborated with multidisciplinary teams to develop individualized care plans for patients.
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Administered medications via oral and intramuscular injections and monitored responses.
- Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
- Administered medications and treatments as prescribed by physicians.
Education
Bachelor of Science - Public Health
Georgia Military College
Milledgeville, GA10-2025
Associate of Science - Pre-Nursing
Georgia Military College
Milledgeville, GA07-2025
No Degree - Clinical Medical Assistant (Non-Degree Program)
McCann School of Business And Technology
Monroe, LA07-2020
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- HIPAA compliance
- Medical terminology knowledge
- Public Health Regulations
- Public health policy implementation
- Public health planning
- Environmental public health
- Friendly, positive attitude
- Problem-solving
- Teamwork and collaboration
- Customer service
Accomplishments
- Achieved [business expansion] by introducing [Elevate Company Software] for [Tax preparation] tasks.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of [60] in the development of [Elevate Tax Preparation Company].
- Resolved product issue through consumer testing.
- Mentored junior staff on new radiological equipment operation.
- Recognized for going above and beyond the call of duty.
- Recognized for outstanding dedication to patient care.
- Supervised team of [5] staff members.
Certification
- Licensed [Tax Professional]
- [Bloodborne Pathogens] Training and Certification
- [Basic Life Support/HCP-CPR (Adult/Child/Infant/Choking)/AED/First-Aid] Training and Certification
- [Clinical Medical Assistant] Training and Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Owner & Operator
Elevate Tax Preparation & Credit Repair Company
12.2022 - Current
Medical Assistant
Lapite Family Practice
04.2019 - 12.2024
Bachelor of Science - Public Health
Georgia Military College
Associate of Science - Pre-Nursing
Georgia Military College
No Degree - Clinical Medical Assistant (Non-Degree Program)
McCann School of Business And Technology