Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic
Shan English

Shan English

Tampa

Summary

Experienced property management expert with a strong track record of delivering exceptional results. Skilled in overseeing properties, ensuring tenant satisfaction, and effectively managing budgets. Proficient in lease negotiations, maintenance supervision, and cultivating positive tenant relations. Recognized for reliability, problem-solving skills, and consistently achieving goals.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Property Manager

Richman Property Services, Inc.
03.2012 - Current
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.

Education

Associate's degree - Criminal Justice

Hillsborough Community College
Tampa, FL

Skills

  • Inspections
  • Budgeting
  • Strategic Planning
  • Financial Report Writing
  • Profit & Loss
  • Program Management
  • Maintenance
  • Business Development
  • Customer service-focused
  • Exceptional oral and written communication skills
  • Scheduling
  • Thorough

Accomplishments

  • Maintained 100% or higher occupancy rate for entire length of employment.
  • Demonstrated skill and career growth by being promoted 3 times in 13 years.

Certification

  • Notary Public
  • April 2024 to April 2028

Languages

English

Timeline

Property Manager

Richman Property Services, Inc.
03.2012 - Current

Associate's degree - Criminal Justice

Hillsborough Community College

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