SHAN HENSON
Carrollton,GA
Summary
Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over seven years of management performance.
Overview
18
18
years of professional experience
Work History
Area Manger
Arcan Capital
08.2021 - 06.2024
- Enhanced residents satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
Community Manager
FCM
07.2015 - 12.2020
- Enhanced overall property performance by optimizing each portfolio asset, achieving an ideal balance between key objectives
- Performed regular property inspections and implemented corrective actions to ensure compliance with safety standards, cleanliness, and aesthetic appeal of the grounds, buildings, and amenities
- Promotes resident satisfaction and retention by promptly addressing complaints, inquiries, and service requests, ensuring timely and effective resolution of issues
- Facilitated multimillion-dollar renovation of 494-unit apartment community and sustained 2% delinquency rate
- Preparing daily bank deposits, posting rent, and reconciling bank accounts
- Implements procedures for effectively collecting on delinquency.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
Store Manager
Titlemax
06.2014 - 07.2015
- Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives
- Controlled and managed document processes by reviewing files, records, and critical information to confirm accuracy and ensure compliance with company policies and procedures
- Handled, researched, and settled over 70 disputes weekly.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure the smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Co-manager
Body Central
02.2006 - 06.2014
- Increased sales by 17% over a two-year period
- Hired, trained, and managed team of 10 associates, including evaluating performance and enforcing disciplinary actions
- Prepared inventory for shipment by attaching tags and labels, preparing shipment documents and securing products on pallets.
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives.
Education
Business Administration -
West Georgia Tech
Douglasville, GAHigh School Diploma -
Seventy First High School
Fayetteville, NC12.2005
Skills
- Yardi
- Marketing
- Rent Growth
- Due Diligence
- Vendor
- Expenses
- Budget Management
- Financial Analysis
- Resident Retention
- Performance Management
- Strategic Planning
- Staff Management
- Operations Management
Top Shop Recipient
2018-2020
Timeline
Area Manger
Arcan Capital
08.2021 - 06.2024
Community Manager
FCM
07.2015 - 12.2020
Store Manager
Titlemax
06.2014 - 07.2015
Co-manager
Body Central
02.2006 - 06.2014
Business Administration -
West Georgia Tech
High School Diploma -
Seventy First High School
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