Pandas
Shan Jafri
Customer Success Analyst Lead
Chicago,IL
Summary
I have a record of building consensus across teams to enhance and develop survey analytics products for organizations for 3+ years. My focus has been on increasing customer/user engagement through effective story-telling from quantitative and qualitative feedback. Eager to incorporate customer feedback into tailored dashboards through an array of technical skills.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Ass. Product Manager
YouGov
11.2020 - Current
- Collected customer requirements, directed testing and conducted continuous evaluations to make proactive adjustments.
- Extracted product usage data using Big Query
- Improved customer experience through creation of dashboards from survey findings (CSAT) and product usage in PowerBI
- Developed tailored custom reports and dashboards that provided real-time and easy insights to internal stakeholders from various departments
- Communicated using effective data story-telling techniques on customer feedback and product usage data which led to actionable results.
- Led implementation of new feature from prototyping to production.
- Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
Data Design Executive
YouGov
02.2020 - 11.2022
- Designed websites content for Ratings, a YouGov public-facing ranking survey.
- Reviewed feedback from clients to make alterations to survey's according to clients' needs.
- Conducted design reviews and audits of surveys consistent with overall company and industry strategy.
- Streamlined and monitored quality of surveys using ETL techniques.
- Implemented survey process improvement initiatives within department through automating survey construction and excellent documentation.
Survey Researcher
NORC At The University Of Chicago
Chicago, Illinois
01.2019 - 02.2020
- Assisted with project planning and execution of research.
- Delivered information from script regarding surveys for on-demand phone project assignment.
- Obtained updated contact information from all subjects and verified data for accuracy.
- Consulted with clients to identify survey needs and specific requirements such as special samples.
- Entered responses from survey participants into internal database using Microsoft Access to later compile reports or conduct analysis.
- Reviewed, classified and recorded survey data in preparation for analysis.
- Collaborated closely with others to develop new surveys and questionnaires, test survey links and proofread documentation.
Education
Bachelor of Science - Chemistry
University of Illinois At Urbana-Champaign
Champaign, IL 08.2011 - 05.2015
Skills
Research and trend analysis
Data storytelling
Product development
Customer experience
Survey design
Software
SQL
Python
PowerBI
BigQuery
DataStudio
Google Tag Manager
Timeline
Ass. Product Manager
YouGov
11.2020 - Current
Data Design Executive
YouGov
02.2020 - 11.2022
Survey Researcher
NORC At The University Of Chicago
01.2019 - 02.2020
Bachelor of Science - Chemistry
University of Illinois At Urbana-Champaign
08.2011 - 05.2015