Shan Muench
Atlanta,GA
Summary
Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency.
Overview
8
8
years of professional experience
Work History
Customer Relations Manager / Dispatch
B&W Mechanical Contactors, Inc.
03.2024 - Current
- In charge of managing technicians' schedules and providing them with tool and resources that they need from an administrative point
- Responsible for taking all plumbing related service and emergency calls and adapting to working under pressure
- Also responsible for scheduling appointments and contacting customers to confirm, submitting reports and all administrative work the technicians complete in the field.
Executive Trainer / Team Lead / Door to Door Sales
Rise Acquisitions (Verizon Wireless)
08.2023 - 02.2024
- Conducted 2nd round interviews and assisted with the onboarding of the new employees
- Constructed a 'Door to Door' sales manual handbook for my team that was used as a training guide for the entire company
- Responsible for the performance of every member on my team and stayed out late to make sure that they were able to hit their goals
- Conducted sales and marketing meetings on how to improve one's performance in the field
- Taught employees the different systems and techniques to overcome objections and how to handle difficult customers
- Was promoted to Executive Trainer after the first month of being with Rise Acquisitions and soon became the top female sales employee in the office.
Assistant Manager / Sales Associate
Palm Casual Patio Furniture
07.2021 - 08.2023
- Taught employees versatile ways to engage and communicate with customers based on their various needs
- Responsible for the bookkeeping, making sure all paperwork from the previous days were entered into QuickBooks
- Organizing repairs and handling the needs of dissatisfied customers where possible to achieve a desirable outcome
- Responsible for answering phone calls and greeting customers
- Piloted faster and more effective procedures to get the desired outcome
- Became one of the top 10% of sales associates across all Atlanta stores, some weeks being the highest.
Casual Cashier
Park Avenue Thrift
04.2021 - 08.2021
- Acted as lead cashier for the short time I was involved in the company and completed tasks that were out of my responsibility
- Piloted faster and more effective solutions to benefit the success of the company
- Developed skills that helped me think spontaneously and adjust to all kinds of circumstances that came before me.
Volunteer Work
Patrick Henry Community College & Converse College
08.2016 - 03.2020
- Assisted in building houses for Habitat and helped coach grade school kids at soccer tournaments and training sessions
- Attended a leadership program that taught me how to manage my time and use the most effective resources to obtain the best possible outcome
- Became a member of FCA (Fellowship of Christian Athletes) where I built and learned a lot of my strengths, I use every day.
Education
Bachelors of Art in Psychology -
Converse College
05.2020
Associates in General Study -
Patrick Henry Community College
07.2018
High School Diploma -
Kelvin Grove State College
09.2015
Skills
- Customer Service
- Team Player
- Adaptable
- 4 years' Experience in Excel
- 2 years' experience in bookkeeping on QuickBooks
- People Skills
- Genuine and Loyal
- Balancing the till
- Leadership
- Creative
- Coaching
- Time Management
- 6 months ServiceTrade Experience
- 6 months Device Magic Experience
- Strong Work Ethic
- Quality Assurance
- Workload Management
- CRM software proficiency
- Problem-Solving
- Team Member Training
Activities
- Art Business (Side Hussle)
- Working Out
- Sports (Soccer, Tennis)
- Travel
References
- LAUREL MILLER, Palm Casual Patio Furniture, General Manager, 404-247-5376
- CHRISTOPHER COX, Rise Acquisitions, Assistant Director, 248-829-9887
- BRAD BOGGS, B&W Mechanical Contractors Inc., CEO, 404-925-1952
Timeline
Customer Relations Manager / Dispatch
B&W Mechanical Contactors, Inc.
03.2024 - Current
Executive Trainer / Team Lead / Door to Door Sales
Rise Acquisitions (Verizon Wireless)
08.2023 - 02.2024
Assistant Manager / Sales Associate
Palm Casual Patio Furniture
07.2021 - 08.2023
Casual Cashier
Park Avenue Thrift
04.2021 - 08.2021
Volunteer Work
Patrick Henry Community College & Converse College
08.2016 - 03.2020
Bachelors of Art in Psychology -
Converse College
Associates in General Study -
Patrick Henry Community College
High School Diploma -
Kelvin Grove State College
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