Shan Shields
Moreno Valley,CA
Summary
Reliable personal care professional bringing 5 years of experience in Personal Care Assistant roles. Accustomed to addressing physical and mental disabilities and monitoring needs for convalescent patients. Trusted to care for patients at varying stages of life.
Diligent customer service. Brings top skills in customer service, data entry, and conflict resolution. Recognized for resolving customer complaints with integrity and professionalism to maintain customer satisfaction and retention. Motivated team player committed to contributing to company success goals.
Dedicated Home Health Aide skilled in supporting clients with professional communication and superior organization skills. Advanced knowledge of clerical functions, project support, schedule management and customer service. Quick learner accomplished in solving problems through critical thinking and handling conflicting priorities with concise time management.
Overview
6
6
years of professional experience
Work History
IHSS Care Provider
Elzie Coleman
Moreno Valley, CA
08.2017 - Current
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted clients with bathing, dressing and incontinence care.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Improved patient outlook and daily living through compassionate care.
- Assisted with client personal care needs to foster independence and well-being.
- Tracked and reported clients' progress based on observations and conversations.
- Managed patient transportation and appointment scheduling.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
- Built strong and trusting rapport with clients and loved ones.
- Prepared food and helped patients eat to support healthy nutrition.
- Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean.
- Kept detailed records of patient care, health progress, medication administration and changes in health or other conditions.
- Checked mail, shopped for groceries and handled bill payments.
- Cared for wounds by changing bandages, dressings and binders to promote healing.
- Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
- Liaised between doctors and patients about care plans, progress and changing health conditions.
- Led physical therapy activities such as stretches and walking to help patients regain range of motion, build muscle and heal injuries.
Education
High School Diploma -
Moreno Valley High School
Moreno Valley, CA06.1998
Skills
- Client safety and first aid
- Care plan management
- Behavior redirection
- Quality program protocols
- Compassionate client care
- Community activities
- Physical therapy
- Client satisfaction
- Meal preparation
- Housekeeping
- Wound care
- Coordination skills
- Medication administration
- Proper phone etiquette
- Proper sterilization techniques
- Patient skin and nail care
- Professional bedside manner
- Grooming and bathing assistance
- Advanced anatomy knowledge
- Wound care and irrigation
- Understands medical procedures
- Patient feeding
- Patient toileting
- Understands mobility assistance needs
- Patient scheduling
- Reliable transportation
- Data entry
- Medical terminology knowledge
- Restocking lab supplies
- Calm and level-headed under duress
- Clinical applications
- Valid California driver's license
- Quick problem solver
- First aid
- General housekeeping ability
- Medical terminology
- Communicating with patient families
- Stocking supplies
- Conflict resolution abilities
- Verifying data accuracy
- Error identification
- Meticulous attention to detail
- Collecting information
- Advanced MS Office Suite knowledge
- Data Entry
- Order processing
- Data processing
- Pleasant demeanor
- Multi-line phone proficiency
- Informational Resources
- Infection control
- Inbound and Outbound Calling
- Customer Support
- Problem Resolution
- Verbal Communication
- High-energy attitude
- Stockroom procedures
- Retail sales customer service
- Sales expertise
- Shipping and receiving understanding
- Problem-solving abilities
- Courteous demeanor
- Store maintenance
- Data evaluation
- Technologically savvy
- Adaptive team player
Timeline
IHSS Care Provider
Elzie Coleman
08.2017 - Current
High School Diploma -
Moreno Valley High School
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