Summary
Overview
Work History
Education
Skills
Travelling
Timeline
Hi, I’m

Shan Sinha

Jersey City,NJ
Shan Sinha

Summary

Versatile hospitality professional with year background as Night Auditor as well as sales and collections. Thrives in high-volume environments using multi-tasking and time management strengths.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Willingness to take on added responsibilities to meet team goals. Set up of functions, meetings and events. Maintains productive relationships with internal and external staff and vendors to spearhead collaborative efforts.

Creates and embodies guest satisfaction by demonstrating high hospitality standards and delivering positive guest experiences. Skilled expertise in collections and success in improving accounts receivable functions and performance.

Successful in applying recovery strategies and negotiating with account holders to cut outstanding debts and aged accounts. Excited to bring talent to team offering opportunities for growth and advancement.

Overview

11
years of professional experience

Work History

Days Inn By Wyndham

Front Desk Night Auditor
02.2022 - Current

Job overview

  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Performed nightly updates to room charges and rates.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Ran daily, weekly and monthly reports to close day and meet objectives.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Documented accounts and logs throughout shift to keep up with requirements.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Check all the payments and charges made for the entire day towards the room and charge credit card on file for the next following day.

Ayodel Polska Sp. Zoo.

Central Supply Manager
04.2017 - 12.2021

Job overview

  • Importing Birds Spikes from Mother Company based in New Delhi, India
  • Bring orders and collect Payment from entire European Union including Ukraine.
  • Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
  • Supervised 7 staff members tasked with handling materials management, planning, purchasing, and customer service duties.
  • Oversaw demand planning, purchasing, and logistics.
  • Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
  • Leveraged valuable business relationships and skillful negotiations to obtain favorable vendor pricing.

Furama RiverFront

Banquet Manager
04.2014 - 11.2016

Job overview

  • Directed and managed banquet functions for 200-300 person event.
  • Set up and broke down conference and banquet rooms to meet facility standards and specifications.
  • Oversaw timeliness and quality of food delivery at high-volume events.
  • Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
  • Supervised and mentored kitchen and serving staff.
  • Maintained clear and easy access to exits and fire lanes to prepare for emergencies.

Iqor Outsourcing

Collections Team Lead
10.2012 - 02.2014

Job overview

  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Achieved performance goals on consistent basis.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Identified and contacted customers with overdue accounts to address payment status.
  • Collected on delinquent accounts to reduce overdue balances.
  • Negotiated payment plans with customers to prevent accounts from entering collections.

Education

Sridhar University
Pilani, Rajasthan

Bachelor of Science from Hospitality
03.2014

University Overview

Skills

  • Accounting Processes
  • Cash Register Operations
  • Credit and Cash Payments
  • Tour Arrangements
  • PMS Systems
  • Payment Collection
  • Lobby Maintenance Written and Oral Communications
  • Customer Assistance
  • Resolving Issues
  • Schedule Coordination
  • Client Relations
  • Collection Calls
  • Active Learning

Travelling

Travelling

If i don't work then i travel. I had traveled so far 42 countries to fulfill my travel dream and explore different culture, cuisines and environment.  

I love to explore different areas and there lifestyle as per there country conditions. 

My travel to world dreams is still on and many many more to explore are on the way.. 

Timeline

Front Desk Night Auditor
Days Inn By Wyndham
02.2022 - Current
Central Supply Manager
Ayodel Polska Sp. Zoo.
04.2017 - 12.2021
Banquet Manager
Furama RiverFront
04.2014 - 11.2016
Collections Team Lead
Iqor Outsourcing
10.2012 - 02.2014
Sridhar University
Bachelor of Science from Hospitality
Shan Sinha