Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shana Bailey

Florence ,Alabama

Summary

Motivated professional leader with over 10 years of experience organizing and assisting an entire operational department. Obtain a position that will enable me to use my strong analyzing skills, excellent communication skills background and abilities to work well with people.

Overview

20
20
years of professional experience

Work History

Workforce Development Manager

Surge Staffing
09.2024 - Current
  • Managed budgets and resources efficiently to maximize the impact of workforce development initiatives on targeted populations.
  • Spearheaded community outreach efforts to raise awareness about available workforce development resources and enhance organizational visibility within target markets.
  • Established partnerships with local businesses to create customized on-the-job training opportunities, leading to increased employability for program participants.
  • Facilitated cross-functional collaboration between departments for coordinated efforts in achieving organizational objectives related to workforce development.
  • Implemented tailored employee development plans, resulting in improved overall performance and job satisfaction.
  • Advised policymakers on workforce development issues, contributing expert knowledge to influence the design of effective public policies that addressed local labor market needs.
  • Negotiated agreements with external service providers for cost-effective solutions that supported operational goals without compromising quality standards.
  • Enhanced workforce development programs by identifying skills gaps and aligning training with industry needs.
  • Empowered clients by providing individualized career counseling sessions focused on goal setting, action planning, and skill building.
  • Mentored staff members through regular feedback sessions on performance improvement areas while celebrating successes and achievements to boost morale.
  • Managed new employee orientation training process for more than Number employees each year.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Researched and obtained relevant course materials to achieve training objectives.
  • Conducted training courses and prepared videos for long-term use.
  • Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
  • Processed samples efficiently while adhering strictly to chain-of-custody procedures, helping maintain the integrity of collected data.
  • Handled challenging situations with tact and diplomacy, working to resolve any client concerns or disputes that arose during the testing process.
  • Read and interpreted documents such as safety rules, operating and maintenance instructions and procedure manuals.
  • Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
  • Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
  • Maintained client confidentiality by securely handling sensitive information and adhering to privacy laws.
  • Developed governance policies to ensure consistent usage of SharePoint across all departments within the organization.
  • Optimized search capabilities within SharePoint environments, enabling users to efficiently locate relevant information when needed.

Fulfillment Center Associate

Amazon
10.2023 - Current
  • Company Overview: Fulfillment Center
  • View prompts on screens and follow the direction for some tasks
  • Ensure product meets quality requirements
  • Use scanners to read bar codes on products
  • Get customer orders ready and pack them up
  • Load boxes into trucks for shipment
  • Fulfillment Center

Customer Service Dispatcher

TDOT- Tennessee Department of Transportaion
01.2024 - 03.2024

Human Resources Associate

Dollar General Corporation
10.2021 - 09.2023
  • Oversee employee performance and collaborate with management to evaluate underperforming employees
  • Ensure employee compliance with all company policies and state/federal regulations
  • Maintain employee records and update as needed
  • Update company policies and benefits package
  • Facilitate communication between management/department heads and employees

Security Guard

Freeman Security
05.2019 - 03.2020
  • Checked licenses and paperwork to ensure patients were checked in correctly
  • Maintained a safe and secure environment for customers and patients
  • Being aware of all applicable department instructions, procedures, and policies that affect the proper performance of duty
  • Completed reports by recording observations, information, occurrences, and surveillance activities

Automobile Auditor

Nissan
02.2017 - 03.2018
  • Strong leadership and management qualities are required in addition to the technical expertise necessary to perform audit assignments
  • Assist clients with questions relevant to the audit and/or certification process
  • Review client company's quality system documentation
  • Address areas of non-conformity
  • Answered phone calls and performed a variety of clerical duties
  • Filed and archived paperwork of current and previous stock counted current stock quantities and reviewing records

Front Desk Attendant

Smyrna Bowling Alley
02.2005 - 01.2017
  • Greeted guests and inform them of services, promotions, prices, and specials
  • It helped create a safer and better environment in which people live and work
  • Resolved customer issues in a respectful manner
  • Provided fast, efficient, and friendly customer service to all guests
  • Assisted management and supervisors with special events

Customer Service Representative

National Pen Company
01.2005 - 01.2016
  • Worked in a very fast paced call center environment answering over 85+ calls per day
  • Answered both inbound and outbound calls
  • Used Microsoft Office and Outlook daily
  • Placed, canceled, and processed orders over the phone for customers
  • Worked with different customers to design and create custom logos for their businesses

Education

Program - Business Administration

Tennessee College of Applied Technology
Shelbyville, TN

Skills

  • Managing filing systems
  • Organizing data
  • Creating spreadsheets
  • Updating spreadsheets
  • Filing information
  • Data entry
  • Maintaining accurate records
  • Managing receipts
  • Assisting employees
  • Assisting clients
  • Creating good relationships
  • Project Management
  • Issues Management
  • Analysis & Design Objectives
  • Information Security Essentials
  • Risk Management
  • Access Control
  • Database Development
  • Network Model
  • Relational Model

Timeline

Workforce Development Manager

Surge Staffing
09.2024 - Current

Customer Service Dispatcher

TDOT- Tennessee Department of Transportaion
01.2024 - 03.2024

Fulfillment Center Associate

Amazon
10.2023 - Current

Human Resources Associate

Dollar General Corporation
10.2021 - 09.2023

Security Guard

Freeman Security
05.2019 - 03.2020

Automobile Auditor

Nissan
02.2017 - 03.2018

Front Desk Attendant

Smyrna Bowling Alley
02.2005 - 01.2017

Customer Service Representative

National Pen Company
01.2005 - 01.2016

Program - Business Administration

Tennessee College of Applied Technology
Shana Bailey