Shana Baker
ESS
Highlands
1
Certification
11
years of professional experience
Paraprofessional with strong experience in educational support, adept at fostering academic achievement and promoting inclusive learning environments. Skilled in classroom management, individualized instruction, and behavioral support. Focuses on teamwork and adapts to changing needs, ensuring seamless collaboration with educators and staff. Known for reliability, empathy, and effective communication skills.
Work History
Camp Counselor
1 Month- Led group activities, fostering teamwork and communication among campers.
- Developed age-appropriate programs, enhancing campers' engagement and enjoyment.
- Supervised daily operations, ensuring safety and adherence to camp policies.
- Assisted in preparation and distribution of breakfast & lunch for campers.
- Mediated conflicts among campers, promoting a positive camp environment and resolution skills.
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
- Assisted with maintenance and upkeep of facilities to promote clean environment.
Recreation Assistant
10 Months- Provide supervision while transporting the children to the recreation center via The Walking School Bus.
- Maintained a safe and clean facility, ensuring a positive environment for all users.
- Ensured proper supervision of program participants at all times, prioritizing their safety and wellbeing.
- Enhanced participant enjoyment by creating and implementing diverse recreational activities.
- Performed light custodial duties to provide clean and inviting facilities.
- Opened, closed and secured facilities at prescribed times to accommodate scheduled activities.
- Monitored participant behavior during activities closely while enforcing rules consistently when necessary.
- Provided one on one care for Autistic child for the duration of the program.
Substitute Paraprofessional
2 Years 3 Months- Supported classroom instruction by reinforcing lesson plans and assisting students with diverse learning needs.
- Collaborated with teachers to implement individualized education plans and track student progress.
- Facilitated small group activities to enhance student engagement and comprehension of curriculum material.
- Monitored student behavior, ensuring a safe and respectful learning environment conducive to education.
- Provided support during classes, group lessons, and classroom activities.
- Monitored student classroom and outdoors activities to promote student safety.
- Provided one-on-one assistance to students who needed additional support, enabling them to achieve academic goals.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Collaborated with special education staff to implement appropriate accommodations for students with disabilities, ensuring their success in the classroom.
- Ensured safety of all students by strictly adhering to school policies and procedures.
- Coordinated with other paraprofessionals to share best practices and strategies for student success.
Receptionist
7 Months- Greet all patients upon arrival, and departure
- Checkin and room patients, perform urine screening for opiates & other drugs when necessary
- Answer phones, route messages, resolve issues if able
- Book all new patient appointments and return visits as well as in office testing and procedures
- Check insurance eligibility and benefits, explain to patients their individual responsibility
- Prep procedure room, get machine ready with all patient demographics
- Obtain imagine reports from various portals and ensure correct info goes into patient chart prior patient appointment
- Assure all necessary equipment and office inventory are up to date
- Maintain HIPPA at all times
- Take copayments and process accordingly
- Process urine toxicology tests through three portals
- Create patient paper chart for procedures
- Obtain any needed pre admission testing
- Upkeep data entry on various spreadsheets
- Answered all medical record requests
- Assist patients with various tasks such as scheduling appointments with other specialists, making sure medications are called in correctly
Medical Receptionist
7 Months- Check patients in & out for surgical procedures and follow up appointments.
- Collect any patient financial responsibility.
- Verify insurance benefits.
- Perform urine toxicology tests in office.
- Obtain records of any testing or reports from various locations.
- Answer phones and properly & efficiently route messages.
- Room patients and perform basic vital tests and record into the EMR system.
Lead Front Desk Coordinator
2 Years 1 Month- Welcomes patients and visitors in a professional yet friendly manner.
- Maintains schedules for all physicians on staff as well as the residents & specialty providers.
- Works closely with office manager in the upkeep of the in-office procedure schedules for all clinic sites to be performed in Freehold.
- Checks patients in for various types of appointments.
- Attends meetings and take notations when necessary.
- Processes all incoming sliding fee scale applications and/or presumptive eligibility applications when deemed appropriate.
- Ensures front desk area is neat, tidy and professionally presentable.
- Guarantees patient confidentiality is maintained.
- Assists in making appointments for patients & correctly utilizes the language line when appropriate.
- Collects and posts fees patient is liable to pay according to the clinic sliding fee scale or the patient’s copayment dictated by insurance company.
- Ensures building is properly secured ending the business day.
- Monthly schedule for front desk and weekly assignments for FDC and CMA
- Maintains worklog for all FDCs
- Conducts PE report weekly
- Conducts no charge report monthly
- Scrubs schedule for all providers daily for the week and the current month to ensure productivity
- Works closely with call center to assist with any questions, concerns or scheduling issues
- Enters any patient complaint or incident into Flowan
- Enters any staff compliments into Flowan
Audiology Assistant
2 Years 8 Months- Manages daily schedules for 5 audiologists at 3 separate office locations.
- Takes all incoming packages & inputs invoices into Electronic Medical Records system.
- Maintains and upkeeps supplies needed for all 3 locations of the practice.
- Verifies health insurance coverage for all patients requiring hearing aid evaluations.
- Schedules meetings with manufacturer representatives and ensures all needs are thoroughly met.
- Reconciles monthly invoices and processes payments.
- Manages outstanding insurance claims for hearing aid devices and completes follow-up allowing payment to be processed.
- Assists patients via telephone and in person for appointments and/or hearing aid concerns.
- Tracks all sales, cancellations and unscheduled appointments.
Education
Diploma
Skills
Very quick learner and always eager to learn new skills
Medical Scheduling
Calming manner in conflict resolution
Conflict management
Strong computer skills- Microsoft Word
Excel
and Outlook Express
CPR certified
Computer skills
Compassionate and empathetic
Proficient in medical terminology
purpose
and manner or specific diagnostic/lab tests
Enjoys working together as a team to see projects through to completion
Clerical experience
70 WPM
Can also work alone to ensure duties are done in a timely manner
Personable
yet effective patient communication
Excellent in times of crisis or stress
Great with time management
prioritizing duties and multitasking
Experience working in ABA classroom settings for multiple age groups
Certification
Substitute Teaching Certification
Timeline
Camp Counselor
Borough of Highlands
06.2026 - CurrentRead More
Recreation Assistant
Borough of Highlands
09.2025 - CurrentRead More
Substitute Paraprofessional
ESS
04.2024 - CurrentRead More
Receptionist
Gramercy Pain Center/ Specialized Surgery Center of Middletown
04.2022 - 11.2022Read More
Medical Receptionist
Specialty Surgery Center of Middletown & Gramercy Pain Center
04.2022 - 11.2022Read More
Lead Front Desk Coordinator
VNA Health Group, Community Health Center Freehold
03.2020 - 04.2022Read More
Audiology Assistant
Coastal Ear, Nose, and Throat
01.2016 - 09.2018Read More
Henry Hudson Regional High School
Diploma
Read More
Ocean County College
Read More