Shana Bolliger
Broomfield,CO
Summary
Accomplished healthcare leader with over 30 years of nursing experience, including 14 years in leadership roles. Renowned for building high-reliability teams by investing in people, fostering positive provider relations, and cultivating a culture of shared understanding. Expertise spans performance improvement, operational efficiency, physician and caregiver relations, patient experience enhancement, and strategic planning and development. Passionate about driving excellence and innovation in healthcare settings.
Overview
34
34
years of professional experience
2
2
Certification
Work History
Director of Cardiovascular Services, Chest Pain and Stroke Programs, Interventional Radiology, and Vascular Access
Intermountain Health Good Samaritan Hospital
Lafayette, CO
03.2021 - Current
- Oversees and supports the well-being of 60+ caregivers spanning across 8 departments. Q2 2024 Caregiver engagement score of 4.09 for combined CV departments.
- Established measurable objectives to drive the growth of Chest Pain and Stroke initiative
- Developed and executed an effective action plan, reducing Door to Device time from 74 minutes to 67 minutes over a year
- Led Stroke Accreditation in 2021, ACCVPR Accreditation in 2022, and Chest Pain with PCI Accreditation in 2021 and 2023. Received the Platinum Award by the ACC for Chest Pain - MI from 2018 - 2024
- Analyzed patient feedback data and identified trends. Developed strategic actions to enhance patient experience results by targeting key drivers for improved likelihood to recommend. Achieved a 92.86% LTR rating in 2024, surpassing the national average by +6.39.
- Drove continuous double-digit growth for the EP Service line through effective management and optimization techniques from 2021 to 2024. Achieved an exceptional efficiency level of 90% by maximizing block utilization.
- Led EP Service line with increased efficiencies, resulting in an additional annualized contribution margin of 750K in 2023
- Contracted as Technical Efficiency Center for Biosense Webster's EP Program after developing a highly efficient and high quality, safe EP program.
- Headed the strategic planning and execution of a heart failure program that effectively enhanced care standards, minimized hospital length of stay, and reduced readmissions.
- Effectively spearheaded the relaunch of the PAD program, leading to a substantial increase in volume during the first half of 2022 that matched the total volume achieved throughout 2021.
- Successfully oversaw the completion of assignments related to CV/IR Cooling, EP Lab rebuild, along with Cath Lab relocation and renovation
- Actively participated in various committees including the Ethic Committee, Mission Integration Committee, CLABSI Committee, Practice Excellence Committee, Magnet Committee, and the Health and Well Being Council
- Collaborated with the Interventional Radiology Medical Director and Pulmonology Medical Director to create and execute a strategic plan for Pulmonary Embolism patients, including the establishment of a PE Response Team (PERT)
- Enhanced consignment management to generate $135,000 in savings for the Cath Lab and IR Lab.
- Streamlined EKG operations by redefining roles and eliminating the need for an EKG tech, resulting in cost savings exceeding $60,000.
- Implemented the ongoing integration of the Cardiovascular Lab and Interventional Radiology Departments leading to increased engagement among caregivers, improved operational efficiencies, heightened quality standards, and a substantial reduction in salary expenses.
Cardiovascular Services Manager
SCL Health Good Samaritan Medical Center
Lafayette, CO
09.2017 - 03.2021
- Raised survey results from mid-tier to top tier within 1 year through successful caregiver engagement.
- Collaborated in the remodeling of 2 Cath Lab rooms
- Managed 62 caregivers across 7 departments.
- Streamlined coordination of chest pain initiatives during a 6-month interim assignment
- Led teams in enhancing patient experience scores
- Response to concerns/complaints 83.33% to 90.91%
- Staff invited questions/comments 66.67% to 90.91%.
- Implemented quality control measures within the services department to ensure high standards are met by all team members.
- Conducted regular meetings with staff to review patient and provider feedback and discuss strategies for improving service levels.
- Maintained an up-to-date knowledge of cardiovascular trends.
Cardiovascular Services Supervisor
SCL Health Good Samaritan Medical Center
Lafayette, CO
03.2008 - 09.2017
- Efficiently supervised and coordinated the workflow in the Cath Lab
- Spearheaded the creation and implementation of the Cardiac Alert 'swarm' process.
- Possessing expertise in the circulation and monitoring of all performed procedures
- Led educational initiatives for the department
- Oversaw the onboarding process for new employees
- Executed charge reconciliation duties.
- Managed supply and consignment operations efficiently
- Developed monitoring scripts and circulated protocols as a participant in the Electrophysiology Program.
- Provided guidance through training initiatives to guarantee compliance with workplace safety regulations.
Cardiovascular Services Registered Nurse
SCL Health Good Samaritan Medical Center
Lafayette, CO
09.2006 - 03.2008
- Demonstrated expertise in circulation, scrub assistant, and monitoring of all procedures performed.
- Contributed to the enhancement of departmental quality through active participation in improvement initiatives.
- Designed educational materials to facilitate effective communication between healthcare professionals and patients/families.
- Applied critical thinking skills to promptly and accurately analyze clinical scenarios.
- Delivered empathetic care and guidance to families navigating difficult circumstances.
- Assisted physicians in medical examinations and surgical procedures.
- Demonstrated independent and collaborative work skills within team environment.
- Adhered to infection control policies and procedures, ensuring a safe environment for all patients.
Registered Nurse, Special Services
Theda Clark Regional Medical Center
Neenah, WI
04.1999 - 08.2008
- Demonstrated expertise in circulating, monitoring, and providing scrub assistance for procedures conducted in diverse medical environments such as Cath Lab, IR Lab, Vascular Access Unit (VAU), Stress Lab and Medical Imaging Department
- Provided in-depth training sessions on Cardiac diseases, interventions, and specialized equipment for
Special Services, Telemetry,and Intensive Care units. - Ensured compliance with standards of professional practice as well as state and federal regulations related to health care delivery services.
Registered Nurse, Special Services and Electrophysiology Lab
Methodist Hospitals
Merrillville and Gary
01.1997 - 01.1999
- Expertise in circulating, and monitoring all procedures performed in Cath Lab, IR Lab, and electrophysiology lab
- Participated in the development of the Electrophysiology Program.
Registered Nurse, Special Services and Electrophysiology Lab, Bone Marrow Transplant
Johns Hopkins
Baltimore
01.1991 - 01.1997
Education
MHA - Healthcare Administration
Colorado State University
02.2024
BSN - Nursing
South University
05.2010
AA - Nursing
Essex Community College
05.1991
Skills
- Healthcare leadership
- Nursing experience
- Building high-reliability teams
- Succession Planning
- Performance improvement
- Operations efficiencies
- Positive Physician and caregiver relations
- Patient experience
- Strategic planning and development
- Multidisciplinary team collaboration
- Issue Resolution
- Process Improvements
- Clinical Operations Management
- Accreditation Coordination
- Quality improvement initiatives
- Clinical Leadership
- Professional Development
- Strategic Planning
- Programs Development
Teachingexperience
- Internal Intra-Aortic Balloon Pump Course
- Acute Coronary Syndrome Course (Initial and Refresher)
- Hemostasis Management Course
- Cerebral Aneurysm Course
- Closure Device Course
- Femostop Course and Video
Honorsandawards
- Good as Gold, 2009, 2013, The Good as Gold associate recognition program was created to recognize those who demonstrate one or more of our Service Behaviors: Act Safely, Communicate Effectively, Act Respectfully, Project Professional Image, and Promote Teamwork.
- Nursing Excellence Award, 2014, Honors nurses who are advancing their profession. Focuses on excellence and innovation in critical care nursing and patient care.
- Daisy Award Nominee, 2005, 2007, Honors nurses for their clinical skills and the compassion they give to patients and families
Affiliations
- Daisy Award nominee
- Recipient of the Clinical Excellence in Nursing award
- Two time Good as Gold Award recipient
- National Honors Society member
- ACHE member
Certification
- BLS, ACLS
References
References available upon request.
Timeline
Director of Cardiovascular Services, Chest Pain and Stroke Programs, Interventional Radiology, and Vascular Access
Intermountain Health Good Samaritan Hospital
03.2021 - Current
Cardiovascular Services Manager
SCL Health Good Samaritan Medical Center
09.2017 - 03.2021
Cardiovascular Services Supervisor
SCL Health Good Samaritan Medical Center
03.2008 - 09.2017
Cardiovascular Services Registered Nurse
SCL Health Good Samaritan Medical Center
09.2006 - 03.2008
Registered Nurse, Special Services
Theda Clark Regional Medical Center
04.1999 - 08.2008
Registered Nurse, Special Services and Electrophysiology Lab
Methodist Hospitals
01.1997 - 01.1999
Registered Nurse, Special Services and Electrophysiology Lab, Bone Marrow Transplant
Johns Hopkins
01.1991 - 01.1997
MHA - Healthcare Administration
Colorado State University
BSN - Nursing
South University
AA - Nursing
Essex Community College
- BLS, ACLS
Similar Profiles
Laura VorgicLaura Vorgic
Director of Professional Practice & Magnet Program at Intermountain Health, Good Samaritan HospitalDirector of Professional Practice & Magnet Program at Intermountain Health, Good Samaritan Hospital
Jessica JenksJessica Jenks
BSN, RN, RNC-OB at Intermountain Healthcare Good Samaritan MedicalBSN, RN, RNC-OB at Intermountain Healthcare Good Samaritan Medical
Lana ThompsonLana Thompson
RN Case Manager at MedStar Health Good Samaritan HospitalRN Case Manager at MedStar Health Good Samaritan Hospital