Shana Burgess
Warren,MI
Summary
Efficient and proactive Divisional Coordinator with 7 years of experience providing high-level administrative support and managing office operations. Proven expertise in relationship building, calendar management, and event planning. Adept in enhancing efficiency and fostering strong internal and external partnerships. Excelled in project management and strategic planning, leveraging exceptional communication skills and software proficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Divisional Coordinator
University Liggett School
07.2022 - 07.2024
- Increased overall efficiency of the division through continuous process improvement efforts and implementation of best practices.
- Developed and maintained strong relationships with internal departments to facilitate smooth collaboration on cross-functional initiatives.
- Led successful projects from inception to completion, ensuring timely delivery within budget constraints.
- Improved divisional coordination by streamlining communication channels and implementing efficient project management tools.
- Supported upper management in strategic decision-making by providing detailed reports and data-driven insights on divisional performance metrics.
- Served as a liaison between the division and external partners, facilitating productive collaborations that benefited both parties mutually.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Managed daily operations, overseeing staff scheduling, workload distribution, and quality control measures to ensure consistent excellence in service delivery.
- Coordinated events and meetings for the division, ensuring seamless logistics and optimal outcomes for all participants involved.
- Improved office operations by automating client correspondence, record tracking and data communications.
Administrative Office Manager
University of St. Thomas Houston
07.2020 - 05.2022
- Created a welcoming office environment by maintaining clean, organized spaces for staff and student use.
- Updated reports, managed student enrollment, and generated reports for university database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained strict confidentiality of sensitive information, upholding the highest standards of professionalism at all times.
- Assisted executive directors with special projects as needed to support overall business objectives.
- Ensured timely completion of projects by creating detailed schedules and monitoring progress throughout each phase, including audits.
- Created reports, presentations and other materials for executive staff.
- Created organized filing system to manage department documents.
- Organized and updated databases, records and other information resources.
- Coordinated office events, seminars and meetings for staff and clients.
Pupil Accounting Administrative Assistant
ATS Educational Consulting Services
08.2017 - 06.2020
- Communicated effectively via telephone, email, and in person with prospective families, enhancing customer service experience.
- Streamlined the enrollment process for increased efficiency by acting as a team lead for sites.
- Managed accurate recordkeeping of student information and application documents, ensuring compliance with regulations.
- Served as a liaison between students, academic advisors, and site administrators for seamless communication during the enrollment process.
- Provided ongoing support to enrolled students and families, fostering strong relationships and high satisfaction levels.
- Participated in professional development opportunities, continuously refining skills and staying current on emerging trends within higher education administration spaces.
- Increased enrollment numbers by developing and implementing targeted outreach strategies.
- Coordinated with multiple departments to streamline enrollment process, making it more efficient.
- Enhanced team productivity through effective time management and prioritization techniques during peak enrollment periods.
Education
Bachelor of Arts - Communications
Michigan State University
East Lansing, MIBachelor of Arts - Business Administration And Management
Capella University
Minneapolis, MN05.2021
High School Diploma -
Martin Luther King Jr. Senior High School
Detroit, MI06.2006
Skills
- Teamwork and Collaboration
- Customer Service
- Adaptability and Flexibility
- Decision-Making
- Reliability
- Time Management
- Multitasking and Organization
- Relationship Building
- Calendar Management
- Event Planning
- Project Management
- Communication: Excellent verbal and written communication skills, with a focus on clear, concise, and professional interactions
- Attention to Detail: High level of accuracy in managing schedules, documentation, and event details
- Software Proficiency: Familiar with Microsoft Office Suite, and calendar applications (eg, Outlook, Google Calendar), PeopleSoft, and Blackbaud
Certification
- CPR/AED Certification
- Project Management Professional (PMP)
Timeline
Divisional Coordinator
University Liggett School
07.2022 - 07.2024
Administrative Office Manager
University of St. Thomas Houston
07.2020 - 05.2022
Pupil Accounting Administrative Assistant
ATS Educational Consulting Services
08.2017 - 06.2020
Bachelor of Arts - Communications
Michigan State University
Bachelor of Arts - Business Administration And Management
Capella University
High School Diploma -
Martin Luther King Jr. Senior High School
- CPR/AED Certification
- Project Management Professional (PMP)
Similar Profiles
Dara MorganDara Morgan
Secondary Social Studies Teacher at University Liggett SchoolSecondary Social Studies Teacher at University Liggett School
Tatev KhachikyanTatev Khachikyan
Afterschool Teacher at Liggett Street Elementary SchoolAfterschool Teacher at Liggett Street Elementary School
Maria PolitronMaria Politron
Range Operations at U.S Army Fort Hunter LiggettRange Operations at U.S Army Fort Hunter Liggett