Shana Chenard

I started with the company as the On-Call supervisor for about five months. I was then offered a full-time Staffing Coordinator position. For the last two years, I have been promoted to Assistant Regional Director. My duties included, but were not limited to:

• Handled all the scheduling of our nursing staff, such as RNs, LPNs, and CNAs, in multiple states including MA, NC, SC, AL, TN, LA, and GA.
• Handled all Marketing and Staffing agreements for Nursing in MA, SC, NC, AL, TN, LA, and GA and would report back to my Vice President with completed contracts.
• Took care of the on-call on weekends and handled all call-outs and staffing with the nursing facilities.
• Assisted in the development and implementation of regional strategies, policies, and procedures.
• Monitored day-to-day operations to ensure compliance with organizational standards and objectives.
• Provided administrative support to Regional Director as needed.
• Recruited, interviewed, hired, trained, evaluated, coached, and disciplined personnel in assigned region.
• Facilitated communication between various departments in order to maximize efficiency of operations.
• Identified potential opportunities for new business initiatives within the region.
• Collaborated with team members in developing best practices to support company objectives.
• Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.

I started as a server, where I excelled in customer service, as well as my communication skills with the general public. I was able to perfect my communicating skills and multitasking in a fast-paced environment while staying calm in high-pressure situations. After two years, I was promoted to manager. My duties as Manager included:

• Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
• Made sure all front-of-the-house staff were on time and handled any call-outs.
• Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
• Provided exceptional customer service by anticipating guest needs before they arise.
• Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
• Resolved customer complaints in a professional manner to maintain positive relationships with guests.
• Made sure my staff had the support they needed to run a smooth shift.
• Ensured compliance with all food safety regulations and sanitation standards.
• Supervised and trained staff in customer service, food handling, and safety protocols.
• Developed strategies for improved operational efficiency and customer satisfaction.

I developed my skills working with children by knowing how to relate to them. I worked in the culinary department. I was able to use my skills from my experience working in the field and applied them to my teaching. I guided the children and taught them the importance of communication, multitasking, hospitality, and restaurant etiquette. I believe patience and understanding are vital when working with children of all ages.

• Provided instruction and guidance to students in the absence of a regular teacher.
• Organized lesson plans and activities for students.
• Assisted with classroom management issues when needed.
• Implemented school policies and procedures in the classroom.
• Collaborated with other teachers to ensure student success.
• Maintained accurate records of student performance, attendance, and behavior.
• Encouraged positive behavior among students through effective communication techniques.
• Ensured that each student had access to appropriate materials and resources.
• Created an environment conducive to learning while managing challenging behaviors.
• Promoted a safe and secure atmosphere within the classroom setting.
• Administered tests and assessments according to school guidelines.
• Enforced classroom routines to keep students on schedule and operating at consistent level.
• Provided classroom instruction outlined in teacher's lesson plans.
• Implemented lesson plans assigned by classroom teacher to educate students about key concepts.

I started as a server and was then promoted to Training Coordinator. As their Training Coordinator, I would take a small group of individuals and turn them into well-informed, educated, and efficient team. I was also a Corporate Trainer for the Company, and I would go to new stores to train their staff before their opening. I was responsible for training a large group of individuals for their new store. I taught potential employees the goals and expectations for a company that has a reputation for quality and precision. My duties as a Training Coordinator included:

• Hiring New Staff.
• Training new staff.
• Keeping my trainers up to date on their certifications and menu changes.
• Scheduling Interviews.
• Set up team outings to help with team bonding within the staff.
• Conducted needs assessments to identify gaps in employees' skills and knowledge.
• Organized and scheduled on-site and off-site trainings for staff members.
• Monitored participants' progress during the training session.
• Evaluated employee performance before, during, and after training sessions.
• Supported onboarding of new employees by hosting orientation sessions.
• Maintained accurate records of all trainings conducted.

I started as an intern while still in high school and was then offered a position after I graduated at Tierney Law Office. I was responsible for assisting attorneys by performing clerical and administrative duties. I prepared correspondences and legal documents such as motions, complaints, and subpoenas. I answered the phones, set appointments, organized files, took payments, and kept the office running efficiently. Other duties included

• Drafted, edited and finalized legal documents such as contracts, pleadings and motions.
• Organized case files by creating and maintaining document filing systems for easy retrieval of information.
• Answered incoming calls from clients and attorneys to provide assistance or route calls to appropriate personnel.
• Prepared correspondence, memos, reports and other legal documents using Microsoft Word.
• Coordinated court filings including scheduling hearings, filing deadlines and calendaring events.
• Maintained attorney calendars by keeping track of appointments, meetings and conferences.
• Scheduled depositions, mediations and arbitrations with parties involved in litigation cases.
• Greeted visitors to the office in a professional manner while providing support to attorneys as needed.
• Transcribed dictation from audio recordings into written form utilizing digital recording equipment.
• Photocopied all correspondence, documents and other printed materials.
• Proofed documents and submitted to attorneys for review.
• Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
• Assisted in maintaining department attorney personnel files with utmost confidentiality.
• Checked office supplies stock and placed orders to maintain levels.
• Processed and distributed invoices to bill clients.
• Sorted and distributed incoming faxes, letters and emails for office distribution.
• Took detailed notes in meetings and disseminated information afterward.
• Created spreadsheets in Microsoft Excel for record-keeping and reporting.
• Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.