Shana Clancy
Green Cove Springs,FL
Summary
A passionate and motivated Barista with multiple skills. I demonstrate success in customer service, product presentation, and inventory management. Skilled at crafting delicious coffee drinks and developing positive customer relationships. Highly motivated individual with a strong work ethic and excellent customer service skills. Experienced in preparing a variety of coffee drinks and other food items. Possesses strong communication skills, enabling the ability to easily interact with customers. Also I have crafting skills in sales, housekeeping, waitressing, customer service and fast food.
Overview
17
17
years of professional experience
Work History
Coffee Barista
Z beans coffee
05.2023 - 01.2024
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Controlled line and crowd with quick, efficient service
- Cleaned counters, machines, utensils, and seating areas daily
- Maintained regular and consistent attendance and punctuality
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment
- Memorized recipes for specialty coffee beverages and seasonal offerings
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
Housekeeper
Green cove springs Inn
10.2022 - 02.2023
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
- Streamlined laundry operations, sorting and treating items according to fabric care specifications.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Sorted, laundered and put away various laundry items.
- Handled requests for extra linens, toiletries and other supplies.
Coffee Barista
Dunkin Donuts
02.2013 - 07.2019
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines
- Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases
- Handled OLTP systems, payment processing, cash change and issuing of receipt
- Kept product inventory stocked during times of customer congestion and high demand
- Cleaned counters, machines, utensils and seating areas daily
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment
- Controlled line and crowd with quick, efficient service
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Trained new team members with positive reinforcement and respectful, encouraging coaching
- Elevated customer loyalty by using strong communication abilities to resolve customer problems
Waitress
Friendly's restaurant
07.2011 - 05.2013
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Used cash registers and credit card machines to cash out customers
- Kept server areas clean and stocked to increase efficiency while working tables
- Greeted new customers, discussed specials and took drink orders
- Bussed and reset tables to keep dining room and work areas clean
- Folded napkins and prepared silverware sets to provide adequate supply for host station
- Supervised restocking of salad bar and buffet for lunch and dinner service
- Responded quickly to meet customer needs and resolve problems
Sales Associate
Movie Gallery
08.2008 - 09.2010
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Stocked candy and sodas
- Provided positive first impressions to welcome existing, new and potential customers to open membership accounts with us
- Prepared large cash deposits with zero discrepancies
- Helped customers locate products and checked store system for merchandise at other sites
- Answered customer questions regarding the movies and also recommended new movies a customer may take interest to
Sub Maker
Gibbs NY Style Subs & Salads
11.2006 - 02.2008
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Controlled line and crowd with quick, efficient service
- Cleaned counters, machines, utensils, and seating areas daily
- Maintained regular and consistent attendance and punctuality
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment
- Memorized recipes for specialty coffee beverages and seasonal offerings
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
Education
G.E.D -
Academic education
Ocala, FL04.2021
Basic Education -
Danvers high school
Danvers, MA04.2006
Skills
- Fast learner
- Easy to get along with
- Friendly and polite
- Reliable
- Honest
- Team player
- Time management
- Friendly and outgoing
- Active listener
- Safe food handling
- Hospitality service expertise
- Exceptional customer service
- Sandwich preparation
- Food running
- Team leadership
- Sales expertise
- Speedy and efficient
- Calm demeanor
- Reliable and dependable
- Adaptable and flexible
- Available weekends
- Flexible schedule
Timeline
Coffee Barista
Z beans coffee
05.2023 - 01.2024
Housekeeper
Green cove springs Inn
10.2022 - 02.2023
Coffee Barista
Dunkin Donuts
02.2013 - 07.2019
Waitress
Friendly's restaurant
07.2011 - 05.2013
Sales Associate
Movie Gallery
08.2008 - 09.2010
Sub Maker
Gibbs NY Style Subs & Salads
11.2006 - 02.2008
G.E.D -
Academic education
Basic Education -
Danvers high school
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