Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Work Preference
Timeline
Generic
Open To Work

Shana Cohen-Howardell

Little Egg Harbor,NJ

Summary

Experienced professional focused on meeting or exceeding objectives seeking Regional Operations Manager position. Offers advanced training and knowledge of industry best practices. Recognized for leadership,
planning abilities and clear, direct communication style. Experienced professional focused on meeting or exceeding objectives seeking Regional Operations Manager position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style. Veteran Regional Manager with top-level skills in all phases of dentistry. Likeable personality and customer-focused background coupled with expertise in operations, Ready to tackle new challenges and build success with exciting organization.

Overview

35
35
years of professional experience
1
1
Certificate

Work History

Regional Operations Manager

Docs Dental, Pennsylvania
10.2021 - 04.2024
  • I am currently over 9 locations
  • I have built the hygiene program and it has become very productive
  • I lead the team by positive reinforcement and teaching.
  • Enhanced regional branch performance by implementing proven management processes to increase revenue.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Developed processes to save on costs and prevent losses.
  • Traveled to over 2 locations per week to manage each store and perform reviews of individual managers and employees.
  • Suggested corrective services to handle customer complaints.
  • Implemented ticket tracking system and worked with team to create customized system for improved tracking and logging of work issues.
  • Helped plan marketing strategies.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Promoted positive customer experience through day-to-day supervision and management Dental facility.

Operations Manager

Children’s Dental Health
02.2020 - 02.2021
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Devised processes to boost long-term business success and increase profit levels.

Regional Manager

Signature Smile
11.2015 - 02.2020
  • I also worked for this company from 1999, 2000 and then back again
  • Established and maintained operational standards for 6 locations.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Supervised staff to optimize brand expansion initiatives and productivity.
  • Masterminded updates to workflows and revitalized teams to meet changing business needs and boost team member performance.
  • Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
  • Built and deepened partnerships with industry leaders to strengthen collaborative efforts and promote mutual profitability.
  • Held weekly meetings with all departments to identify techniques to overcome sales obstacles.

Clinical Manager

Eastern Dental
05.2010 - 11.2015
  • Regularly evaluated employee performance and provided feedback.
  • Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
  • Oversaw overall operation of nursing services and patient care.
  • Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.

Office Manager

Bayside Dentistry
01.2002 - 01.2010
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Managed office operations while scheduling appointments for department managers.

Office Manager

Dr Donati, Brigantine City
07.1998 - 06.2001
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Managed office operations while scheduling appointments for department managers.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Coordinated special projects and managed schedules.
  • Compared vendor prices and negotiated for optimal savings.
  • Evaluated employee records and productivity to complete employee evaluations.

Dental Assistant/ Clinical Supervisor

NJ
01.1995 - 06.1997
  • Helped plan and implement program goals and objectives to meet contract terms.
  • Trained team members on principal on four handed dentistryand required procedures to deliver optimal clinical care.
  • Responded to crisis situations with calm and professional approach to optimize support.
  • Developed programs to increase staff skills and performance.
  • Derived strategies to address identified problem areas based on direct observation or collected clinical data.
  • Lead and directed team of 10 clinical personnel and support staff.
  • Developed improvement plans to solve problems and improve lagging areas.
  • Assessed patients, determined needs and managed care.

Dr Charles Paxson
09.1989 - 05.1995
  • Helped plan and implement program goals and objectives to meet contract terms.
  • Trained team members on principles of [Area of expertise] and required procedures to deliver optimal clinical care.
  • Developed programs to increase staff skills and performance.
  • Derived strategies to address identified problem areas based on direct observation or collected clinical data.
  • Responded to crisis situations with calm and professional approach to optimize support.
  • Collaborated with team members to translate respective treatment plans into measurable steps and benchmarks for continuous monitoring.
  • Developed improvement plans to solve problems and improve lagging areas.
  • Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.

Education

High School Diploma - General

Holy Spirit High School
Absecon, NJ
1988

Skills

  • Microsoft Excel
  • Leadership
  • Microsoft Word
  • Microsoft Office
  • Relationship management
  • Practice management
  • Certifications and Licenses
  • CPR Certification
  • AED Certification
  • Additional Information
  • SKILL HIGHLIGHTS
  • Skilled in patient settings
  • Appointment scheduling proficiency
  • Office management professional
  • Insurance verification competency
  • Infection Control (ICE)
  • Dentrix software skills
  • Reducing Waste
  • Finance and Accounting Oversight
  • Business Leadership
  • Supplier Monitoring
  • Maintaining Clean Work Areas
  • Records Organization and Management
  • Inventory Audits
  • Management Training
  • Problem Anticipation and Resolution
  • Department Oversight
  • Inventory Control Processes
  • Human Resources Oversight
  • Financial Statement Review
  • Customer and Vendor Relations
  • Hiring and Onboarding
  • Administrative Management
  • Corrective Actions
  • Field Installation
  • Performance Monitoring and Evaluation
  • Policy Development and Enforcement
  • Managing Process Efficiency
  • Guest Relations
  • Employee Performance Reviews

Additional Information

  • Willing to relocate to: Tuckerton, , NJ , Authorized to work in the US for any employer

Certification

INFECTION CONTROL (Less than 1 year) OFFICE MANAGEMENT (Less than 1 year) SCHEDULING (10+ years) Dental Assisting (10+ years) Dentrix (10+ years) Customer service (10+ years) Operations management (10+ years) Medical Scheduling Medical Imaging Chairside Assisting (10+ years) Eaglesoft (10+ years) Dental Receptionist (10+ years) HIPAA (10+ years) Management (10+ years) Laboratory Experience (10+ years) Front Desk Insurance Verification Medical Terminology

Work Preference

Job Search Status

Open to work

Salary Range

$120000/yr - $200000/yr

Timeline

Regional Operations Manager

Docs Dental, Pennsylvania
10.2021 - 04.2024

Operations Manager

Children’s Dental Health
02.2020 - 02.2021

Regional Manager

Signature Smile
11.2015 - 02.2020

Clinical Manager

Eastern Dental
05.2010 - 11.2015

Office Manager

Bayside Dentistry
01.2002 - 01.2010

Office Manager

Dr Donati, Brigantine City
07.1998 - 06.2001

Dental Assistant/ Clinical Supervisor

NJ
01.1995 - 06.1997

Dr Charles Paxson
09.1989 - 05.1995

High School Diploma - General

Holy Spirit High School

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