Shana Collins
Maiden,NC
Summary
Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation. I am focused on providing professional service and support to every office visitor and to exceed their expectations. I have diligence about scheduling appointments, managing packages and routing mail to recipients. I have a positive nature with excellent people skills.
Overview
18
18
years of professional experience
Work History
Probate Case Manager
McIntyre Elder Law
08.2022 - Current
- Conducted detailed client intakes and entered information into company database.
- Conferred with clients and other involved parties to gather and track case information.
- Researched state statutes, decisions, legal articles, codes and documents.
- Collected, drafted and maintained resources to provide comprehensive materials accessible to all firm lawyers.
- Drafted, signed and certified key legal documents for judicial review.
Bartender/Corporate Trainer
Applebee's Neighborhood Grill
01.2007 - Current
- Multitasked to meet customer, business operations and server needs with minimal errors or delays.
- Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
- Maintained tight financial controls with highly accurate daily registers.
- Designed training materials and examinations and facilitated cross-functional training for internal and external clients.
- Supervised team of 8 or more new employees in a fast-paced establishment, maintaining positive and productive atmosphere to enhance employee experience.
- Successfully trained restaurant policies and procedures to nine new teams of bartenders in nine new store openings.
Receptionist
Pure Reflections Spa
10.2018 - 03.2020
- Took accurate messages for staff and management to facilitate open and speedy communication.
- Kept reception area clean and organized to offer positive first impression to every visitor.
- Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel.
- Answered multiple telephones and directed calls to appropriate staff members.
- Scheduled appointments based on service providers availability and established load parameters.
- Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
Education
Paralegal
Western Piedmont Community College
Morganton, NCSkills
- Organization and efficiency
- Flexible
- Service-oriented mindset
- Multitasking ability
- Effective communication
- High-energy attitude
- Outstanding customer service
- Marketing and sales experience
- Cash and credit transactions
- Employee training
- Recordkeeping and bookkeeping
- PC proficient
- 39 WPM typing speed
Timeline
Probate Case Manager
McIntyre Elder Law
08.2022 - Current
Receptionist
Pure Reflections Spa
10.2018 - 03.2020
Bartender/Corporate Trainer
Applebee's Neighborhood Grill
01.2007 - Current
Paralegal
Western Piedmont Community College
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