Shana Crecca
Vernon,NJ
Summary
Dynamic leader with a proven track record at Married To The Mop, excelling in property management and customer service. Expert in contract negotiation and staff coordination, I boosted operational efficiency and tenant satisfaction. Skilled in fostering team accountability and spearheading innovative marketing strategies, I consistently exceed sales and performance goals. Im extremely driven, hard working, and motivated.
Overview
18
18
years of professional experience
Work History
Property Manager / Operations Manager / Owner
Married To The Mop
New Jersey / New York
11.2018 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive STR relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed all turnovers in a very narrow window of time setting up for next customers needs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Communicate daily with customers to ensure positive experiences.
Sales Manager Intern
Industry Studios
Edgewater, NJ
08.2007 - 06.2010
- Conducted market research to identify customer needs.
- Negotiated contracts with customers to secure favorable terms for the company''s products and services.
- Met designated sales and operations quotas for various regions
- Oversaw over over 20-25 employees
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Operations Manager / Task Coordinator
Barbershop Recording Studio
Lake Hopatcong, NJ
05.2006 - 08.2007
- Oversaw the operations of the studio. Generalized odds and ends were met as well
- Fostered relationships with all clients to ensure their satisfaction. This included the initial welcoming and being a general assistant to them throughout their stay.
- Oversaw the social media accounts.
- Created marketing content to promote sales
Education
Bachelors - Marketing
Bryant University
Smithfield, RI05.2006
Skills
- Property Management
- Customer service-focused
- Exceptional oral and written communication skills
- Staff Management
- Leasing and sales
- Financial budgeting and reporting
- Property Management Expertise
- Marketing and Advertising
- Contract Negotiation
- Adaptable
- Entrepreneurial
- Administrative Leadership
- Creative and Adaptable
- Sales and Marketing
- Dispute Handling
- Operations Management
- Staff Coordination
- Employee Motivation and Guidance
Timeline
Property Manager / Operations Manager / Owner
Married To The Mop
11.2018 - Current
Sales Manager Intern
Industry Studios
08.2007 - 06.2010
Operations Manager / Task Coordinator
Barbershop Recording Studio
05.2006 - 08.2007
Bachelors - Marketing
Bryant University