Hi, I’m
SHANA DUKE
SALES
Fort Mitchell,AL
Summary
Proven leader and skilled business manager, adept in financial management and customer relations, significantly enhanced operational efficiency and client satisfaction at DREAMS ACADEMY FCC, LLC. Leveraged expertise in regulatory compliance and business marketing to navigate challenging economic conditions, achieving sustained business growth. Excelled in mentoring teams for peak performance, demonstrating exceptional administrative oversight and interpersonal skills. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
25
years of professional experience
Work History
DREAMS ACADEMY FCC, LLC.
Owner
03.2014 - 08.2023
Job overview
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Trained and motivated employees to perform daily business functions.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Established foundational processes for business operations.
- Provided quality childcare and communicated effectively with client parents.
- Own and operate an in-home daycare with the purpose of providing quality childcare for infants to age five.
- Managed family child care enrollment and assessment activities, including monitoring facility capacity and ratios consistent with DCFS State Licensing Requirements.
- Developed the team to ensure delivery of consistently superior child care experience by being highly knowledgeable and a customer-focused representative
- Handle business accounting which included and not limited to; payroll, taxes and book keeping.
- Maintained weekly bookkeeping for payments, attendance, payroll, and health records for the children.
Wendy's
Assistant General Manager
06.2002 - 06.2008
Job overview
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Handled cash accurately and prepared deposits.
- Negotiated contracts with vendors to acquire competitive prices and quality products.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Reduced operational risks while organizing data to forecast performance trends.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
ESTES DEPARTMENT STORE
Sales Associate
07.1998 - 11.2000
Job overview
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Education
Friendly High School, Fort Washington, MD
High School Diploma
05.2001
University Overview
- Extracurricular Activities: WRESTLING MANAGER,NJROTC
- GPA 3.0
Skills
Business Management
Accomplishments
- Supervised team 19+ staff members.
- Achieved CERTIFICATION OF ACCREDITION through effectively helping with National Association for family Child Care.
- Achieved Alabama Quality Stars by completing STAR Rating with accuracy and efficiency.
- Achieved Excellence in child care, in recognition of outstanding contributions to the social, emotional, and academic support of young children.
Timeline
Owner
DREAMS ACADEMY FCC, LLC.
03.2014 - 08.2023
Assistant General Manager
Wendy's
06.2002 - 06.2008
Friendly High School
High School Diploma
05.2001
Sales Associate
ESTES DEPARTMENT STORE
07.1998 - 11.2000
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