Shana Elam, RHIA
Tallahassee
Summary
Results-driven professional with expertise in healthcare data analysis and written communication. Enhanced compliance processes and streamlined contract management to ensure regulatory adherence. Proven conflict resolution skills and ability to exceed service expectations, fostering positive relationships and driving organizational success.
Overview
10
10
years of professional experience
Work History
Contracts Assistant
Western Governors University
SLC
10.2022 - 12.2025
- Facilitated student placement by managing affiliation agreement documentation processes.
- Conducted outreach to healthcare facilities and professionals through email and phone communications.
- Maintained compliance with FERPA by securely handling sensitive information in remote workspace.
- Coordinated inter-departmental communication regarding updates on contracts.
- Supported compliance checks to ensure adherence to university policies and regulations.
- Organized contract files for efficient access and reference by staff members.
- Collaborated with legal teams to clarify language and terms within contracts.
- Tracked contract expiration dates, providing timely reminders for renewals or terminations.
Claims Examiner
Spherion
Madison
06.2021 - 05.2022
- Processed unemployment claims through thorough analysis and research of forms management.
- Communicated with clients to collect information and clarify claim specifics.
- Tracked pending cases using automated systems and manual follow-up methods.
- Reviewed open claims and change orders to evaluate additional payment entitlements.
- Derived conclusions from data analysis, effectively resolving conflicts as necessary.
- Collaborated through virtual Teams meetings across multiple online platforms.
- Performed data entry to maintain accurate records of claim statuses.
- Investigated discrepancies in claims through effective telephone and written communication.
Universal Service Associate & Furniture Email Response Technician
Williams-Sonoma
San Francisco
10.2019 - 01.2021
- Performed inventory tracking and serviced all orders, including account adjustments.
- Communicated complex international orders through email and verbal interactions.
- Developed critical thinking skills for troubleshooting and customer resolutions.
- Exceeded virtual call center expectations, achieving five-star rating for service quality.
- Resolved customer complaints professionally, ensuring satisfaction and loyalty.
- Educated customers on transaction processes, reducing service load through self-management.
- Demonstrated comprehensive product knowledge to assist customers with inquiries.
- Processed transactions accurately using point-of-sale systems, handling various payment methods.
Customer Service & Sales Associate
Chico's FAS
Auburn
10.2015 - 04.2018
- Achieved Voice of the Customer accolade for exemplary customer service.
- Processed transactions accurately using point-of-sale systems and handled cash efficiently.
- Resolved customer inquiries and complaints promptly to boost satisfaction and retention.
- Educated customers on promotions, loyalty programs, and merchandise features.
- Completed women's clothing magazine orders while implementing targeted marketing strategies.
- Collaborated with team members to exceed sales goals and enhance overall customer experience.
- Conducted inventory checks to maintain optimal stock levels in alignment with demand.
- Demonstrated product features and provided personalized assistance for informed selections.
Education
Bachelor of Science - Health Information Management
Western Governors University
Salt Lake City, UT08.2022
Applied Science - Health Information Technology
Athens Technical College
Athens, Ga12.2016
Skills
- Healthcare data analysis
- Sales and upselling
- Claims analysis
- Medical terminology
- Information release and confidentiality
- Healthcare regulations
- Critical thinking and attention to detail
- Computer applications proficiency
- Systems management
- Effective written communication
- Transformational leadership
Phone
850-815-9362
Volunteer Experience
- Former student member of Health Information Technology Club.
- First Annual Owls Nest Volunteer for assisting new students.
- AHIMA Student Member.
- Free IT Athens Staff Member.
Previous Name
Shana E. Ballo
Summary Of Other Experiences
- Ninety percent of work history in telecommunication, including Bellsouth, Verizon Wireless, and a five-year position at Dial America Marketing.
- Healthcare-related jobs held included: Enrollment Specialist at Matria Healthcare; Patient Care Assistant at Morningside of Athens/Southern Home Health Care; Customer Service position at Ageis Communication for Medicare Part C enrollment.
Timeline
Contracts Assistant
Western Governors University
10.2022 - 12.2025
Claims Examiner
Spherion
06.2021 - 05.2022
Universal Service Associate & Furniture Email Response Technician
Williams-Sonoma
10.2019 - 01.2021
Customer Service & Sales Associate
Chico's FAS
10.2015 - 04.2018
Bachelor of Science - Health Information Management
Western Governors University
Applied Science - Health Information Technology
Athens Technical College