Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shana Elias

Riesel,TX

Summary

Self-motivated administrative professional with efficiency-driven approach to handling administrative and filing needs. Highly organized with good multitasking, prioritization and critical thinking skills. Familiar with managing schedules, coordinating paperwork and serving customer needs. Outgoing Front Office Assistant with 6 years of experience in office and administrative work. Driven and fast-learning individual with exceptional organizational talents and customer service skills. Superior understanding of specific protocols and MS Office suite.

Overview

15
15
years of professional experience

Work History

Front Office Clerk/Patient Advocate

Waco Family Medicine
10.2016 - Current
  • Responded to inquiries from callers seeking information.
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
  • Reviewed and streamlined digital file systems to reduce usage errors.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • I take patient calls when they want to submit a complaint or have a concern with an employee or a their clinic I then investigate the issues and then submit the information to the appropriate supervisor to address the issues.
  • I also assist patient switch clinics and or doctors.

Front Office Receptionist

Waco Independent School District
07.2014 - 09.2016
  • Interacted with parents by phone, email, or in-person to provide information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained clean reception area to promote positive, professional environment for students, and staff

Assistant Bank Manager

First Convenience Bank
03.2013 - 09.2016
  • Assisted with complex transactions using overrides and functions requiring additional authorization levels.
  • Collaborated with bank manager and teller supervisor on scheduling, hiring decisions and monthly audits.
  • Assisted customers with banking transactions, identified and serviced customer needs and resolved issues.
  • Represented bank to community through good customer relations.
  • Examined customer loan applications for loan approvals and denials.

Sales Associate

Aarons Sale And Lease
03.2011 - 03.2013
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Generated new sales leads to achieve and exceed monthly sales goals.

Bank Teller

First Convenience Bank
06.2009 - 12.2010
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Provided customer records, account statements and copies of checks.
  • Reconciled cash drawer and resolved discrepancies.
  • Counted and packaged currency and coins.

Loan Officer

Loan Star Title Loans
05.2008 - 12.2009
  • Developed strong relationships with customers through high levels of customer service.
  • Assisted customers in understanding loan terms and conditions to make informed decisions.
  • Originated, reviewed, processed, closed, and administered customer loan proposals.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Assisted customers with completing loan applications and other paperwork.

Education

High School Diploma -

AJ Moore Academy
500 N.University Parks Dr. Waco Texas 76701
05.2003

Skills

  • Family Medicine
  • Listening Skills
  • Patient Charting
  • Phone Call Direction
  • Meeting Planning
  • Word Processing
  • Administrative Skills
  • Conflict Management
  • Call Transfers
  • Problem-Solving Skills

Timeline

Front Office Clerk/Patient Advocate

Waco Family Medicine
10.2016 - Current

Front Office Receptionist

Waco Independent School District
07.2014 - 09.2016

Assistant Bank Manager

First Convenience Bank
03.2013 - 09.2016

Sales Associate

Aarons Sale And Lease
03.2011 - 03.2013

Bank Teller

First Convenience Bank
06.2009 - 12.2010

Loan Officer

Loan Star Title Loans
05.2008 - 12.2009

High School Diploma -

AJ Moore Academy

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