Shana Fitzgerald
Wilmington,DE
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
25
25
years of professional experience
Work History
O.R. Scheduling Coordinator
Crozer- Keystone Health Network Center for Breast
Upland, PA
07.2022 - Current
- Communicate with O.R. Scheduling team to coordinate O.R. availability according to surgeons needs for patients surgeries
- Contact Radiology Department to schedule smart clip placement as needed
- Follow up with patients PCP or other Healthcare specialists (ie cardiologist, pulmonologists and or nephrologist) for medical optimizations to assess patients ability to go through with surgery
- Schedule patients pre-op and post op appointments
- Enter surgery orders into Cerner EMR
- Maintain fax workque by transferring documents into patients chart
- Schedule patient's appointments according to level of care needed in response to phone calls and emails
- Obtain Precertification for surgeries using various insurance portals such as Availity, Navinet, Onesource and PEAR
Drug and Alcohol Secretary
Crozer Health
Chester, PA
04.2018 - 07.2022
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Shoe Department Lead
Stein Mart
Wilmington, DE
02.2016 - 03.2018
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Recommended merchandise to customers based on needs and preferences.
Customer Assistant Specialist
Applied Bank
Glen Mills, PA
03.2004 - 02.2014
- Guarantee positive customer experiences and resolve all customer complaints
- Confer with customers by telephone to determine reasons for overdue payments and to review the terms of credit contracts
- Record information about financial status of customers and status of collection efforts.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Lead Accounts Receivable Representative
Apria healthcare
Boothwyn, PA
06.1998 - 03.2003
- Training of all new hires, assisting supervisor with monitoring of department policy and procedures, monitored and documented employee performance issues, consulted monthly with employees to discuss work performance/expectations, generated statistical reports, sorted and distributed work assignments, worked problem accounts elevated by suspension, maintained 18% or lower suspension rate, initiated collection calls, identified patterns of non-payment claims, identified and resolved claims problems , performed mass claim re-submissions, wrote appeals, followed up on all accounts for payment and assisted in overall financial management of accounts receivable.
Education
Medical Secretary -
BETA Training Services
High School Diploma -
Chester High School
Skills
- Strong organizational skills Attention to detail
- Active listening skills Fast learner
- Sharp problem solver Courteous demeanor
- Negotiation competency
- Strong Work Ethic
- Multitasking and Organization
- Reliable and trustworthy
- Computer skills
- Communication
- Problem-Solving
- Schedule Coordination
- Appointment Scheduling
Timeline
O.R. Scheduling Coordinator
Crozer- Keystone Health Network Center for Breast
07.2022 - Current
Drug and Alcohol Secretary
Crozer Health
04.2018 - 07.2022
Shoe Department Lead
Stein Mart
02.2016 - 03.2018
Customer Assistant Specialist
Applied Bank
03.2004 - 02.2014
Lead Accounts Receivable Representative
Apria healthcare
06.1998 - 03.2003
Medical Secretary -
BETA Training Services
High School Diploma -
Chester High School
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