Shana Ford
Customer Service Representative
Akron,OH
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
Work History
Aide
Cleveland Clinic Edwin Shaw Rehabilitation
06.2023 - Current
- Offered caring companionship and emotional support.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Greeting and making sure needs are met
Customer Service Associate
FirstEnergy
03.2019 - 12.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Also worked closely with agencies and doctor offices to get assistance
Nutrition Aide
Akron Public Schools
08.2018 - 03.2019
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Built strong relationships with clients to deliver emotional support and companionship.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Guest Service Representative
Toys"R"Us
10.2013 - 12.2016
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
In-store Banking Specialist
US Bankcorp
08.2009 - 09.2011
- Opened new accounts and made changes to existing accounts.
- Investigated and resolved account issues by offering applicable options to customers.
- Supported tellers by processing transactions involving money orders, cashiers checks and payments.
- Helped customers prepare documents required to complete transactions and process requests.
- Opened loans for mortgages, CD’s, IRA, credit cards
Education
Pre-Medicine
The Ohio State University
Columbus, OHDiploma - Business Marketing
John R Buchtel High School
Akron, OH06.2007
Skills
- Dietary Requirements
- Critical Thinking
- Office Support
- Order Shipping
- POS Transactions
- Client Requirements
- Reading Comprehension
- Social Perceptiveness
- Complex Problem-Solving
- Basic Bookkeeping
- Outgoing Mail Preparation
- Data Entry and 10-Key
- Update Records
- Document Typing and Formatting
- Active Listening
- Honed Analytical Skills
Additional Information
I can operate a multi-line of communications, also efficient in computer software programs
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Aide
Cleveland Clinic Edwin Shaw Rehabilitation
06.2023 - Current
Customer Service Associate
FirstEnergy
03.2019 - 12.2022
Nutrition Aide
Akron Public Schools
08.2018 - 03.2019
Guest Service Representative
Toys"R"Us
10.2013 - 12.2016
In-store Banking Specialist
US Bankcorp
08.2009 - 09.2011
Pre-Medicine
The Ohio State University
Diploma - Business Marketing
John R Buchtel High School
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