Shana Frederick
Levittown,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, time management skills, and exceptional communication skills. Adept at working effectively unsupervised and quickly mastering new skills.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality. Capable of memorizing product details.
Overview
11
11
years of professional experience
Work History
Account Manager
Delta Lighting Products Inc.
Feasterville, Pennsylvania
02.2014 - Current
Handles account documentation and cateres to buyers' necessities.
- Recognized by management for being organized, focused, and driven.
- Trains, coaches, and mentores junior sales personnel.
- Manages daily operations of sales department.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Maintains accurate records of all transactions between customers and company representatives.
- Provides technical support for customers when needed.
- Collects overdue invoices to expedite payments.
- Cultivates trust-based relationships with buyers.
- Demonstrates strong problem-solving skills, resolving issues efficiently and effectively.
- Works effectively in team environments to make the workplace more productive.
- Contributes innovative ideas and solutions to enhance team performance and outcomes.
- Educates clients on products and services.
- Maintains updated product knowledge.
Education
High School Diploma -
Harry S. Truman High School
Levittown, PA06-2012
Some College (No Degree) - Business Management
Bucks County Community College
BristolSkills
- Motivational skills
- Goal setting
- Superb time management
- Exceptional multi-tasker
- Quick learner
- Process optimization
- Great with numbers and math
- Thorough
- Leadership
- Proficient in accurately balancing a commission log
- Verbal and written communication
- Client relationship management
- Contact follow-up
- Social media savvy
- Key account development
- National account management
- Staff management
- Relationship building
- Product and service management
- Product knowledge
- Performance coaching
- Salesforce
- Sales tracking
- Team oversight
- Sales coaching
- Sales presentation
- Sales expertise
- Sales team training
- Sales engagement techniques
- Sales closing techniques
Previous Experience
- Managed a convenience store. Was responsible for stock, balancing a cash register, cashier duties, and as a key holder was responsible for opening and closing the store.
- Worked at Guardian Roofing Co referring potential customers, marketing, and other odds and ends needs of the business.
Timeline
Account Manager
Delta Lighting Products Inc.
02.2014 - Current
High School Diploma -
Harry S. Truman High School
Some College (No Degree) - Business Management
Bucks County Community College