Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shana-Gay Isree

DORAL,FL

Summary

Talented professional with expert sales and customer excellence talents. Composed persona known for having unwavering drive. Insightful account associate with 6+ years of customer service experience.

Overview

6
6
years of professional experience

Work History

Supervisor

VXI Global
Doral, FL
10.2019 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Worked with management team to implement proper division of responsibilities.
  • Set overall vision and provided team leadership.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Interviewed, hired and trained new employees for production positions.

Sales Associate

VXI Global
Doral, FL
09.2018 - 10.2019
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.

Sales Associate

Fusion BPO
Doral, FL
01.2018 - 09.2018


  • Provided positive first impressions to welcome existing, new and potential customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Developed, marketed and sold full range of products and support services.

Chat Support Representative

Sutherland Global Services
Doral, FL
08.2015 - 06.2017


  • Answered customer emails, chats and telephone calls to respond to questions, provide details and resolve concerns.
  • Deployed meticulous organization skills by assisting in coordination of client deliverables.
  • Maintained detailed documentation using Salesforce.
  • Set up, updated and closed customer accounts in computer system.
  • Handled inbound customer chat conversations from various websites.
  • Worked closely with each customer to carefully resolve issues within timely fashion.
  • Asked open-ended questions to determine which products or services would be best fit for customer's needs.
  • Remedied issues quickly and within parameters of company-mandated policies and procedures.
  • Provided online demonstrations to educate customers on product features and online help resources.

Education

No Degree - Business

Saint Catherine Pre University
Doral, FL

Skills

  • Direct Sales
  • Multitasking and Prioritization
  • Verbal and Written Communication
  • Issue and Complaint Resolution
  • CRM Software
  • Creative Problem Solving
  • De-escalation Techniques

Timeline

Supervisor

VXI Global
10.2019 - Current

Sales Associate

VXI Global
09.2018 - 10.2019

Sales Associate

Fusion BPO
01.2018 - 09.2018

Chat Support Representative

Sutherland Global Services
08.2015 - 06.2017

No Degree - Business

Saint Catherine Pre University

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