Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shana Grace

De Kalb,MS

Summary

Accomplished Healthcare Receptionist with a proven track record at Ochner Rush Health Clinics, enhancing operational efficiency and patient satisfaction. Skilled in office management and patient care coordination, with exceptional computer and communication abilities. Demonstrates leadership in improving clinical processes and outcomes, showcasing a blend of hard and soft skills vital for healthcare excellence. CPR certified with strong clerical and analytical skills. Provides excellent customer service with the ability to work fluently in different dspartments.

Overview

13
13
years of professional experience

Work History

Dental Assistant

Docshealth (PRN)
Pipersville, PA
03.2024 - Current
  • Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
  • Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
  • Took digital X-rays of teeth using radiographic equipment.
  • Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.

Lead Dental Assistant/Dental Receptionist

Gaddis Family Dentistry
, MS
10.2023 - Current
  • Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
  • Ensured compliance with infection control policies and procedures.
  • Ordered supplies necessary for daily operations of the practice.
  • Maintained a neat, clean and organized environment throughout the office.
  • Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
  • Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
  • Managed front desk operations including scheduling appointments, collecting payments.
  • Performed bookkeeping duties, preparing and sending financial statements or bills.
  • Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
  • Answered incoming calls, scheduled appointments, and confirmed patient visits.

Substitute Teacher, K-12

Kemper County School District
De Kalb, MS
08.2023 - 05.2024
  • Established positive relationships with administrators, teachers and parents.
  • Created an atmosphere conducive to learning by displaying enthusiasm for teaching subjects.
  • Supervised lunchroom duties, playground activities, field trips and after-school programs.
  • Integrated technology into lessons when appropriate for enhanced learning experiences.
  • Monitored classrooms, ensuring that all students were safe and adhering to school rules.
  • Collaborated with other staff members to ensure a positive learning environment for students.
  • Provided feedback to teachers on student behavior and performance in the classroom.
  • Provided classroom instruction outlined in teacher's lesson plans.

Clinic Manager/Spervisor

Ochner Rush Health Central Clinic
Meridian, MS
02.2020 - 05.2023
  • Managed daily operations of the clinic, including scheduling appointments and assigning staff.
  • Oversaw recruitment of new personnel for the clinic, conducting interviews and making hiring decisions.
  • Resolved customer complaints in a timely manner by following up on issues and taking corrective action when necessary.
  • Reviewed reports on operational performance metrics to measure efficiency levels.
  • Analyzed data from various sources to identify areas for improvement in patient satisfaction.
  • Coordinated with external vendors and suppliers to procure needed equipment or supplies at competitive prices.
  • Ensured compliance with regulatory requirements related to health insurance plans, HIPAA regulations.
  • Collaborated with physicians and other staff members to improve clinical processes and patient outcomes.
  • Provided oversight of financial management of the clinic, including budgeting and forecasting.
  • Oversaw ordering, purchasing and maintenance of clinical equipment.
  • Led staff meetings to communicate updates, gather feedback, and discuss strategies.
  • Maintained a safe and clean environment in compliance with health and safety standards.

Receptionist

Rush Health Systems
DeKalb, MS
01.2017 - 01.2020
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Scheduled appointments for clients, customers, and other visitors.
  • Greeted visitors and provided them with assistance.
  • Scheduled and confirmed appointments.

Dental Assistant/Front Desk Receptionist

Kool Smiles Dental
Jackson, MS
09.2011 - 05.2016
  • Educated patients on proper oral hygiene techniques and habits.
  • Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
  • Took digital X-rays of teeth using radiographic equipment.
  • Handled billing inquiries from insurance companies regarding claims submitted by the office.
  • Greeted patients upon arrival at the office and escorted them to an examination room.
  • Sterilized instruments according to established guidelines and protocols.
  • Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
  • Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
  • Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
  • Maintained a neat, clean and organized environment throughout the office.
  • Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Provided administrative support including photocopying, faxing, and filing.

Education

Associate of Applied Science - Dental Assisting

Hinds Community College
Raymond, MS
08-2004

High School Diploma -

Kemper County High School
De Kalb, MS
05-2003

Skills

  • Verify various insurances
  • Collect payments
  • Process referrals
  • Schedule and confirm appointments
  • Check patients in and out
  • Patient care coordination
  • Office management
  • Great computer skills with effective verbal and written communication

Timeline

Dental Assistant

Docshealth (PRN)
03.2024 - Current

Lead Dental Assistant/Dental Receptionist

Gaddis Family Dentistry
10.2023 - Current

Substitute Teacher, K-12

Kemper County School District
08.2023 - 05.2024

Clinic Manager/Spervisor

Ochner Rush Health Central Clinic
02.2020 - 05.2023

Receptionist

Rush Health Systems
01.2017 - 01.2020

Dental Assistant/Front Desk Receptionist

Kool Smiles Dental
09.2011 - 05.2016

Associate of Applied Science - Dental Assisting

Hinds Community College

High School Diploma -

Kemper County High School

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Shana Grace