Shana Guide-Straker

Coordinates with train crew to ensure safe train operations, including controlling passenger boarding and detraining. Enforces safety rules to maintain passenger safety. Manages track switching, car coupling, and traffic routing. Directs train configurations and communicates with engineers to coordinate car movement. Maintains detailed records of train movements, times, and incidents.

Fostered a unified "One Team" approach to enhance customer experience and promote collaboration across divisions. Managed daily office operations, team performance, and risk management. Provided metrics on employee performance and enhanced morale through targeted coaching and training. Consistently met or exceeded key performance indicators, identifying and addressing challenges in service levels. Streamlined workflow and optimized schedules to enhance operational efficiency.

Engaged with customers to deliver logical and efficient solutions. Achieved key performance indicators outlined by the Shift Lead. Delivered gracious, prompt, and efficient service to customers, serving as a role model for behavior. Collaborated with cross-functional teams to resolve issues and reach shared objectives. Assessed customer needs and suggested suitable products or services.

Cultivated strong customer relationships by enriching store experiences through interactive, engaging, and reassuring interactions. Stayed updated on the latest T-Mobile technology advancements. Provided consistently high-quality service to foster customer loyalty. Recommended additional products and services to drive sales growth.

Supported daily operations, budgeting, payroll, and team performance in a high-volume store environment. Applied Starbucks policies and procedures to deliver excellent service. Managed merchandising and purchase orders. Controlled inventory levels following company guidelines to minimize loss. Inspired employees to maximize team effectiveness. Ensured departmental continuity by closely collaborating with fellow supervisors for seamless transitions. Resolved conflicts among workers to enhance teamwork.

Demonstrated integrity, honesty, and knowledge to uphold Starbucks' culture and values. Cultivated an enthusiastic approach to improve customer experience and satisfaction. Maintained knowledge of menu items to assist customers with their beverage selections. Prepared beverages quickly and accurately to minimize customer wait times.