Shana Hatch
Millcreek,Utah
Summary
Versatile professional with strong interpersonal skills and the ability to work independently or as a team member. Diverse experience in budget execution, inspection preparation, training development, workplace safety, contingency planning, and personnel management. Articulate problem solver with superb analytical and communication skills. Well organized, meticulous, and adept in problem identification, research, and resolution. Comfortable in fast-paced, high-stress environments requiring attention to detail, meeting stringent deadlines, and adapting to shifting priorities. Expert in Federal Motor Carrier Safety Regulations and Hazmat Regulations. Seeking opportunities to promote and enforce compliance within laws and regulations. Committed to excellence and a valuable asset to the transportation industry. Seasoned safety professional who creates and promotes safety-focused company cultures. Develops and implements action plans, monitors OSHA compliance, and optimizes programs to improve oversight and minimize incidents. Results-driven and proactive Safety Director who strengthens employer success through revolutionary safety programs that maximize production.
Overview
20
20
years of professional experience
Work History
Director of Safety
Cold Rush Express LLC
01.2023 - Current
- Helped to build culture of safety focused on reducing incidents and eliminating hazards
- Developed and implemented safety tracking, training and management programs for all drivers
- Trained employees in assessment procedures and safety behaviors
- Collaborated with operations management to keep equipment in good working order, replace worn items and plan updates
- Used benchmarks like units built per injury and contract amounts per injury to assess program success.
- Streamlined communication channels between departments for reporting potential hazards or unsafe conditions, enabling prompt action and resolution.
- Mentored staff members on proper techniques for hazard identification, risk assessment, and incident reporting procedures.
- Championed the implementation of advanced technology solutions such as incident tracking software or equipment monitoring systems for enhanced workplace security.
- Conducted thorough investigations into workplace accidents, identifying root causes and implementing corrective actions to prevent future occurrences.
- Conducted annual reviews of safety programs and policies in place, making recommendations for updates or revisions based on industry best practices.
- Reduced accident rates by ensuring strict adherence to safety regulations and guidelines.
- Helped to build culture of safety focused on reducing incidents and eliminating hazards.
- Spearheaded incident prevention initiatives by proactively addressing identified areas of concern within the workplace environment.
- Coordinated with regulatory agencies such as FMCSA and OSHA to ensure compliance with federal and state safety standards.
- Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
Compliance Safety and Accountability Manager
C.R. England Inc
12.2019 - 01.2023
- Communicated safety performance and progress to management and employees to provide up to date information
- Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries
- Investigated accidents and incidents to determine root causes and develop corrective actions to address underlying issues
- Collaborated with other departments to integrate safety in all aspects of organization
- Reviewed and analyzed safety data and statistics to identify trends and areas requiring improvement
- Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely
- Assessed value of safety programs to apply modifications and improvements and achieve targeted goals
- Responded to any emergencies as instructed and with utmost efficiency
- Recognized, documented, and advised on removal of hazards
- Provided guidance and resources to employees to maintain safety procedures and enhance protection
- Facilitate meetings with upper management and executives to discuss ways that compliance and safety could be improved
- Train employees in most current regulations and practices in effort to prevent mishaps and promote overall safety and compliance
- Prepare and present comprehensive reports to upper management and audit team, covering issues and recommendations
- Deliver subject matter expertise for internal and external customers on compliance best practices
- Formulate detailed recommendations based on audit findings to support annual planning and definition of goals
- Analyze compliance review and inspection results, accident and incident reports, complaints, and other information to identify safety and compliance problems or trends within the organization
- Conduct internal audits to ensure Federal regulations are being followed
- Plan and conduct training for Operations personnel, drivers, and students
- Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety
- Inspected job sites and facilities to detect potential health hazards and put corrective measures immediately into effect
- Developed and implemented safety programs
- Performed regular compliance reviews and audits, identifying non-compliance issues
- Addressed compliance issues by developing and implementing corrective action plans
- Implemented effective compliance policies and procedures to meet regulatory requirements
- Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations
- Investigated potential compliance violations and reported findings to senior management.
Special Agent (Investigator)
Federal Motor Carrier Safety Administration(FMCSA)
04.2018 - 12.2019
- Analyze compliance review, enforcement, and inspection results, accident and incident reports, complaints, and other information to identify safety and compliance problems or trends among the motor carriers and shippers; assist in developing an annual area work planning guide consistent with national, regional, and division goals
- Prepared reports, kept investigation records, and maintained all case-related paperwork
- Plan and carry out a schedule of safety, economic, security, and hazardous materials investigations of carrier and shipper operations; through personal interviews, examination of various records, and comparison with other known facts, determines whether the company is in compliance or whether the violations fond indicate deliberate and conscious disregard of applicable regulations; makes a preliminary determination whether prosecution is warranted and evidence is sufficient to support enforcement action
- Conduct investigations into alleged violations either as follow up to an investigation or in response to complaints; initiate enforcement investigations to develop supportive evidence of the kinds and volume needed to sustain criminal or civil forfeiture actions, cease and desist orders, or other proceedings
- Plan and conduct unannounced roadside inspections of interstate commercial motor vehicles and driver's documentation to determine carrier or driver compliance with applicable regulations; note deficiencies and declare out-of-service of any driver or vehicle in accordance with the established Out-of-Service Criteria
- Conduct in-depth investigations into causes of highway accidents and hazardous material incidents involving motor carriers to determine whether applicable regulations or laws have been violated; develops information for use in furthering the agency's accident prevention program
- Plan and conduct outreach training for other motor carriers through the Utah Trucking Association and other agencies
- Collaborate with State partners including Utah Department of Transportation, Utah Highway Patrol, and Utah Trucking Association
- Coordinated with other agencies during multi-jurisdictional investigations
- Produced end-of-season reports to document strengths, weaknesses and recommendations
- Conduct monthly budget analysis and maintain accurate tracking records using Excel Budget Spreadsheet and Delphi software for the Utah and Nevada Divisions
- Collaborate with State partners including Utah Department of Transportation, Utah Highway Patrol, and Utah Trucking Association
- Assist Federal Program Specialist with carrier upgrade requests and I am proficient with the Federal Motor Carrier Safety Regulations.
Transportation Assistant
Federal Motor Carrier Safety Administration
08.2016 - 04.2018
- Analyze compliance review, enforcement, and inspection results, accident and incident reports, complaints, and other information to identify safety and compliance problems or trends among the motor carriers and shippers; assist in developing an annual area work planning guide consistent with national, regional, and division goals
- Prepared reports, kept investigation records, and maintained all case-related paperwork
- Plan and carry out a schedule of safety, economic, security, and hazardous materials investigations of carrier and shipper operations; through personal interviews, examination of various records, and comparison with other known facts, determines whether the company is in compliance or whether the violations fond indicate deliberate and conscious disregard of applicable regulations; makes a preliminary determination whether prosecution is warranted and evidence is sufficient to support enforcement action
- Conduct investigations into alleged violations either as follow up to an investigation or in response to complaints; initiate enforcement investigations to develop supportive evidence of the kinds and volume needed to sustain criminal or civil forfeiture actions, cease and desist orders, or other proceedings
- Plan and conduct unannounced roadside inspections of interstate commercial motor vehicles and driver's documentation to determine carrier or driver compliance with applicable regulations; note deficiencies and declare out-of-service of any driver or vehicle in accordance with the established Out-of-Service Criteria
- Conduct in-depth investigations into causes of highway accidents and hazardous material incidents involving motor carriers to determine whether applicable regulations or laws have been violated; develops information for use in furthering the agency's accident prevention program
- Plan and conduct outreach training for other motor carriers through the Utah Trucking Association and other agencies
- Collaborate with State partners including Utah Department of Transportation, Utah Highway Patrol, and Utah Trucking Association.
Logistics Buyer
Kold Trans
06.2016 - 08.2016
- Secured new accounts and set up several new freight lanes
- Developed relationships with customers and worked directly with them in the solicitation of freight
- Created new revenue streams through building new customer relationships
- Updated customer orders from start to finish in an accurate and timely manner
- Managed work flow to exceed quality service goals
- Met all customer call guidelines including service levels, handle time and productivity
- Solved unresolved customer issues
- Resolved associate, tool and service delivery issues revealed by statistical reports
- Investigated and resolved customer inquiries and complaints in an empathetic manner
- Redirected shipments en route in response to customer requests
- Established long-term customer relationships through prompt and courteous service
- Oversaw sales forecasting, goal setting, and performance reporting for my accounts
- Increased sales volume by adding several large accounts in the South-Central territory
- Worked directly with dispatchers to ensure drivers were accurately following all State and Federal Regulations
- Took corrective action in the case of accidents and delays to minimize extra expenses
- Supervised the work of 50 transportation personnel
- Supervised 7 divisions and pipe yards across the United States
- Monitored and maintained company maintenance files, COL employee files, truck and trailer files
- Prepared and filed fuel taxes and licensing for company fleet
- Actively monitored and reviewed all driver's logs and DVIR's
- Monitored COL drivers drug testing/ Supervisor reasonable suspicion certified
- Implemented training of drivers
- Prepared and oversaw all Federal and State Compliance Reviews
- Developed company drug and alcohol policy
- Performed accident investigations within the company
- Conducted monthly safety meetings and oversaw training for CDL drivers
- Reviewed documents, files, transcripts and other records to assess compliance and potential risk
- Managed compliance efforts, reporting and audits.
DOT Compliance Manager
CTAP, LLC
12.2006 - 06.2013
- Managed work flow to exceed quality service goals
- Met all customer call guidelines including service levels, handle time and productivity
- Solved unresolved customer issues
- Resolved associate, tool and service delivery issues revealed by statistical reports
- Investigated and resolved customer inquiries and complaints in an empathetic manner
- Redirected shipments en route in response to customer requests
- Established long-term customer relationships through prompt and courteous service
- Oversaw sales forecasting, goal setting, and performance reporting for my accounts
- Increased sales volume by adding several large accounts in the South-Central territory
- Worked directly with dispatchers to ensure drivers were accurately following all State and Federal Regulations
- Took corrective action in the case of accidents and delays to minimize extra expenses
- Supervised the work of 50 transportation personnel
- Supervised 7 divisions and pipe yards across the United States
- Monitored and maintained company maintenance files, COL employee files, truck and trailer files
- Prepared and filed fuel taxes and licensing for company fleet
- Actively monitored and reviewed all driver's logs and DVIR's
- Prepared and oversaw all Federal and State Compliance Reviews
- Developed company drug and alcohol policy
- Performed accident investigations within the company
- Conducted monthly safety meetings and oversaw training for CDL drivers
- Reviewed documents, files, transcripts and other records to assess compliance and potential risk
- Managed compliance efforts, reporting and audits.
DOT Manager/Billing
Mountain West Oilfield Service
08.2004 - 01.2007
- Coded and entered at least 100 invoices each day into the in-house accounting software
- Answered and quickly redirected up to 40 calls per hour
- Produced monthly reports using advanced Excel spreadsheet functions
- Maintained accurate stock records and schedules
- Filed IFTA returns with State agencies
- Maintained and executed all permits
- Prepared and filed taxes and licensing for company fleet
- Actively monitored and reviewed all driver's logs and DVIR's
- Prepared and oversaw all Federal and State Compliance Reviews
- Developed company drug and alcohol policy.
Education
Federal Safety Investigator -
Federal Motor Carrier Safety Administration NCED
Norman, OK10.2019
High School Diploma -
Granite High School
Salt Lake City, UT06.1992
Skills
- TMW
- Excel
- Omnitrax
- DriveWyze
- Industry Standards and Regulations
- Hazardous Materials
- Implementing Policies
- Safety Inspections
- DOT Compliance Management
- PowerPoint
- DATAQ System
- CaseRite
- Aspen
- CDLIS
- Transflo/GEOTAB
- Government Regulations
- Safety Behaviors
- Workplace inspections
- Accident investigation
- Safety Training
- OSHA Compliance
- Safety and compliance inspections
- Safety policies
- Records/files maintenance
- Investigations
- Incident Reporting
- Regulatory Compliance
Accomplishments
- 20 plus years of compliance and consultation experience in the transportation industry.
- NCED Special Agent/Investigator Academy
- Developed and conduct Compliance Investigation 101 training course for industry partners.
- Transportation Assistant for Utah, Nevada, New Mexico and Wyoming Division Offices.
- Facilitated all administrative and logistical elements of the 2017 Western Service Center "Roadshow".
- Developed systematic tracking system for the Utah Division Office to track Carrier Safety Rating Upgrade Requests.
- CVSA Certified Level 1 inspector
- Passenger Vehicle Inspector Certification
- Cargo Tank Inspector Certification
- Accident Investigation
Timeline
Director of Safety
Cold Rush Express LLC
01.2023 - Current
Compliance Safety and Accountability Manager
C.R. England Inc
12.2019 - 01.2023
Special Agent (Investigator)
Federal Motor Carrier Safety Administration(FMCSA)
04.2018 - 12.2019
Transportation Assistant
Federal Motor Carrier Safety Administration
08.2016 - 04.2018
Logistics Buyer
Kold Trans
06.2016 - 08.2016
DOT Compliance Manager
CTAP, LLC
12.2006 - 06.2013
DOT Manager/Billing
Mountain West Oilfield Service
08.2004 - 01.2007
Federal Safety Investigator -
Federal Motor Carrier Safety Administration NCED
High School Diploma -
Granite High School
Similar Profiles
GURPREET KAUR SaundhGURPREET KAUR Saundh
Intern at COLD RUSH LOGISTICSIntern at COLD RUSH LOGISTICS
Mustafa AssaadMustafa Assaad
Sales Rep & Delivery Specialist at Rush ExpressSales Rep & Delivery Specialist at Rush Express
Chinju Augustine ACA, BcomChinju Augustine ACA, Bcom
Finance Manager at Rush Fuel Trading LLCFinance Manager at Rush Fuel Trading LLC