Shana Hill
Lampasas,TX
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Motivated professional with extensive experience in customer service, sales and administrative tasks.
Overview
34
34
years of professional experience
Work History
Nursing Assistant
Silver Creek Assisted Living
2021.12 - 2023.10
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Documented care actions by completing records and logs in medical software system.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Identified and reported unsafe situations to maintain adherence to safety protocols.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Facilitated personal hygiene management, feeding and ambulation.
- Transported patients between rooms and appointments or testing locations.
- Followed directions of licensed nurses to administer medications and treatments.
- Upheld infection control and prevention policies across different patient-facing areas.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Administrative Assistant
Williams House Emergency Shelter
2018.10 - 2019.03
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted development and implementation of new administrative procedures.
- Developed strategies to streamline and improve office procedures.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
Procurement Clerk
Conduent
2017.11 - 2018.04
- Built relationships with vendors to negotiate ideal terms for purchases.
- Set up and negotiated contracts to obtain favorable pricing and delivery structures.
- Evaluated internal needs and developed plans for maintaining optimal supply levels.
- Developed and strengthened supplier relationships.
- Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills.
- Utilized software to order, track and invoice product shipments.
- Managed database of vendor details and pricing information to maintain organization.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
Administrative Assistant
Conduent
2016.10 - 2017.11
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Performed research to collect and record industry data.
Administrative Assistant
Fresenius Kidney Care Dialysis
2016.01 - 2016.08
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted development and implementation of new administrative procedures.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Volunteered to help with special projects of varying degrees of complexity.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Liaised between clients and vendors and maintained effective lines of communication.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
CCA
New Horizons
2012.06 - 2016.01
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Maintained positive relationships with community to build and nurture dynamic partnerships.
- Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
- Supported individuals with legal, physical, or mental health concerns in dealing with routine needs and complex problems.
ASR
Dell Computers
1996.06 - 2010.03
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Completed accurate order entry and data verification.
- Updated company tracking system with latest information.
- Documented shipping information for orders and tracked packages when necessary.
- Communicated with customers to answer questions and perform account maintenance.
- Processed cash payments and credit and debit card transactions.
- Assisted customers with product and service selections.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Received and followed pick sheets to gather merchandise for customer orders.
- Communicated with customers to address order inquiries, changes and cancellations.
- Processed customer orders in line with established policies and procedures.
- Input order information into system and updated customer accounts to document and track customer orders.
- Developed and implemented strategies to increase efficiency in order processing.
- Adhered to legal regulations to run compliant operations.
- Processed and handled customer complaints, answering questions and providing alternative solutions.
- Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.
- Utilized customer service software to accurately enter customer data, process orders and update customer records.
- Maximized customer satisfaction by checking outgoing documents and shipment labels for accuracy and conformance to outlined customer requirements and preferences.
- Created shipping and invoicing documents with accurate customer, destination, and materials information to meet shipper standards and identify any hazardous contents.
Clerk III
Texas Rehabilitation Commission
1990.04 - 1996.05
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Processed documents and materials to disseminate information to appropriate parties.
- Provided meeting support by taking minutes and dictations.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
High School Diploma -
Temple High School
Temple, TXSkills
- Patient Relations
- Medication Administration
- Medical Terminology Knowledge
- Client Documentation
- Scheduling and Calendar Management
- Clerical Support
- Office Supply Management
- Billing and Invoicing
- Customer Follow-Up
- Database Entry
- Schedule Management
Timeline
Nursing Assistant
Silver Creek Assisted Living
2021.12 - 2023.10
Administrative Assistant
Williams House Emergency Shelter
2018.10 - 2019.03
Procurement Clerk
Conduent
2017.11 - 2018.04
Administrative Assistant
Conduent
2016.10 - 2017.11
Administrative Assistant
Fresenius Kidney Care Dialysis
2016.01 - 2016.08
CCA
New Horizons
2012.06 - 2016.01
ASR
Dell Computers
1996.06 - 2010.03
Clerk III
Texas Rehabilitation Commission
1990.04 - 1996.05
High School Diploma -
Temple High School
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