Hi, I’m
Shana Jabri-Gingras
Fort Worth,TX
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Other Skills-Proficient with, LPS desktop, WPII, HSSN, SMDU, EVARS, FHA Connection, Valeri, MSP, Pacer, and Microsoft Excel.
Overview
13
years of professional experience
Work History
Rushmore Loan Management Services
Loss Mitigation Manager
12.2021 - Current
Job overview
- Manage daily operations of the Loss Mitigation department, ensuring compliance with departmental policies and procedures and all applicable government, investor and client regulations
- Partner with other internal resources in the execution of strategies
- Achieve results through others by managing and developing my teams
- Hold subordinates accountable for performance and identify development opportunities
- Identify trends and develop process improvements and system enhancements to improve department’s effectiveness
- Manage resolution rates for FHA, VA, USDA, FNMA, FHLMC portfolios
- Research borrower complaints, respond accordingly, note any errors and ensure those errors are remedied
- Meet Monthly with FNMA to provide FNMA a 6 month look back of all Loss mitigation workouts closed, current LM pipeline status, and current MTD numbers
- Review and respond to monthly quality control audits and identify any areas of process improvements to mitigate issues in the future
- Assist in managing abandonment rate, dialer stats, and day to day work force management schedules, to ensure we have sufficient amount of people to handle inbound and outbound call volumes
Rushmore Loan Management Services
Loss Mitigation Supervisor
09.2017 - 12.2021
Job overview
- Manage day to day operations for Loss Mitigation Department (private investor and GSE) including training and developing a team of 10+ Loss Mitigation agents
- Work closely with the investor to perform weekly loss mitigation analysis to determine best strategies to mitigate losses and ensure servicing procedures and goals are being met
- Conduct weekly face-to-face loan level reviews with private investors to ensure portfolio productivity is maximized
- Deliver monthly, mid-year, and yearly employee performance reviews for loss mitigation agents
- Meet with employees monthly to provide training and tips on how to improve their overall numbers in relation to goals if applicable
- Listen to calls with employees to provide feedback on how they can improve their talk-offs
- Assist the Investor Relations department with CFPB audits, default reporting, and daily production reporting to be submitted directly to the investors
- Compile data and generate ad-hoc reporting for Senior Management as well as across all investors
- Resolve foreclosure timeline and title curative issues to mitigate losses for the company as well as investors
- Manage projects from start to finish, improving key processes for the GSE portfolios as well as communicating those results with upper management
- Collaborate with other departments when implementing new projects to ensure all departments are on the same page when the project goes into production
Rushmore Loan Management Services
Senior Asset Resolution Specialist Loss Mitigation
04.2014 - 09.2017
Job overview
- Assisted on several projects to train and develop current employees on loss mitigation processes
- Trained and developed new hires and current employees on loss mitigation processes by doing side by sides and helping create training materials for different processes
- Supported a portfolio of over 300 loans that focus on all loss mitigation options (deeds-in-lieu, short sales, consent to judgments, modifications, cash for keys, reinstatements, short refinances, and repayment plans
- Provided detailed instructions to cashiering on how funds should be applied to loans
- Worked FHA/VA/USDA/FNMA/FHLMC loans and submit loans through the HSSN, WPII, and Valeri for workouts
- Worked directly with attorneys on assisting borrowers to keep their property through avoidance foreclosure programs
- Negotiated all short sales and deeds-in-lieu by settling any liens or judgments on the property, in order to minimize losses to the investor
- Worked directly with the investor on loan levels to achieve the best resolution for all borrowers
- Attended mediations between Rushmore Loan Management, the borrower, and the attorney to ensure the borrower is aware of all options before proceeding with the foreclosure process
- Continuously multitasked between taking inbound and outbound calls, working daily and monthly reports, submitting files for approval, and working a large portfolio of GSE and non GSE loans
Ocwen Loan Servicing, LLC, GMAC
Deed in Lieu Negotiator
07.2009 - 03.2014
Job overview
- Supported a portfolio of over 150 loans that focus on deeds-in -lieu
- Effectively communicated with borrowers and attorneys on a daily basis to expedite the deed-in-lieu process
- Reviewed title reports and advise borrowers of title issues and how to resolve them
- Analyzed all deeds-in-lieu based on investor guidelines, and ensure company is saving money versus going to foreclosure sale
- Verified borrower’s financial to see if borrower qualified for a deed-in-lieu based off income and expenses, and wrote up a justification to submit to the investor
- Worked heavily with GSE (Freddie, Fannie, FHA, VA) loans and Non GSE loans, and work through each investor’s platform to submit deeds-in lieu
- Held all attorneys responsible for drafting deed-in-lieu documents and getting them sent to borrowers in a timely manner
- Consistently exceeded goals set into place by management, as well as maintaining high quality scores each month
GMAC
Liquidation Advisor
Job overview
- Counseled borrowers for short sale or deed-in-lieu options who were denied modifications to avoid foreclosure
- Consistently a top performer every month, referring close to 200 short sales and deeds-in lieu
- Assisted borrowers with participating in HAFA (Home Affordable Foreclosure Alternative) for short sales, and The Mortgage Release Program for deeds-in-lieu through Fannie Mae
GMAC
Loan Modification Specialist
Job overview
- Received modification packages on a daily basis and reviewed each loan under the Making Home Affordable Program (HAMP) and traditional programs through Ocwen and determined if borrower could be approved based on income, expenses, and hardship
- Called borrowers daily to explain why modifications were denied or approved, and if denied provided other options for the borrower
Education
The University of Texas At ArlingtonArlington, TX
Bachelor of Arts from Psychology, Business Administration
12.2005
Skills
- Mortgage Servicing Expert
- Loan Portfolio Monitoring
- Loss Control
- Project Management
- Employee Development
- Loss Mitigation Leader
Timeline
Loss Mitigation Manager
Rushmore Loan Management Services
12.2021 - Current
Loss Mitigation Supervisor
Rushmore Loan Management Services
09.2017 - 12.2021
Senior Asset Resolution Specialist Loss Mitigation
Rushmore Loan Management Services
04.2014 - 09.2017
Deed in Lieu Negotiator
Ocwen Loan Servicing, LLC, GMAC
07.2009 - 03.2014
Liquidation Advisor
GMAC
Loan Modification Specialist
GMAC
The University of Texas At Arlington
Bachelor of Arts from Psychology, Business Administration
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