Shana Johnson

• Answered incoming calls, directing clients to individuals addressing specific needs.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Acted as first point of contact and set appointments for prospective clients.
• Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
• Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.

Answering phones with multi lines.

Assisting parents, students and administration.

Counted and deposited all money and credit cards.

Created and maintained all expenses on Excel spreadsheets.

Ordered all office supplies.

Kept front office clean and organized.

• Scheduled appointments and conducted follow-up calls to clients.
• Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
• Answered multi-line phone system and enthusiastically greeted callers.
• Managed executive calendars, scheduling appointments and meetings to optimize time management.
• Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
• Managed filing system, entered data and completed other clerical tasks.