Summary
Overview
Work History
Education
Skills
Timeline
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Shana Kelsey

Farmington Hills,MI

Summary

Detail-oriented with expertise in customer service and product knowledge developed over 12 years of hospitality industry experience. Execute both clinical and retail functions proficiently to drive customer satisfaction.

Overview

12
12
years of professional experience
9
9
years of post-secondary education

Work History

Pharmacy tech and changeover manager

PharmaScript
Farmington Hills, MI
08.2020 - 04.2022
  • Counted and labeled prescriptions with correct item and quantity.
  • Solved customer problems in-person by providing assistance with placing orders, navigating systems and locating items.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Coordinated verification and filling of more than [Number] daily prescriptions in high-volume [Type] pharmacy environment.

Riding instructor and horse trainer

Brighton Equestrian Center
Brighton, MI
04.2018 - 01.2020
  • Lesson schedule was consistently full, often teaching multiple students in the arena at the same time.
  • Supported students needing extra assistance in learning basic tenets of horseback riding with patience and deliberation.
  • Taught proper communication and riding commands for optimal control and safety around horses.
  • Prepared horses and coached up to 19 children and adults at multiple horse shows in 3 states.
  • Cleaned and maintained facility with 30 horses and adhered to veterinary visit schedule, feeding routines and cleaning practices.

Server Trainer

Robert’s Restaurant Group
Bloomfield Hills , MI
01.2012 - 02.2017
  • Roadside B&G, Café ML, Bill’s Restaurant
  • Hired as part of the opening restaurant staff at Roadside B&G
  • Quickly became a lead server and staff trainer.
  • Asked to move to Café ML and Bill’s Restaurant as a staff trainer and lead server when the restaurants opened.
  • Often worked at two different Robert’s Restaurant Group locations simultaneously.
  • Quickly gained and maintained multiple regular guests at every location.

Leasing Consultant

Whethersfield Apartments
Birmingham, MI
01.2007 - 12.2010
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Verified tenant incomes and other information before accepting lease applications.
  • Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.

Education

High School Diploma -

Fenton Senior High School
Fenton, MI
09.2002 - 05.2006

Dietetics And Kinesiology

Wayne State University
Detroit, MI
01.2007 - 01.2012

Skills

    Sales expertise

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Timeline

Pharmacy tech and changeover manager

PharmaScript
08.2020 - 04.2022

Riding instructor and horse trainer

Brighton Equestrian Center
04.2018 - 01.2020

Server Trainer

Robert’s Restaurant Group
01.2012 - 02.2017

Dietetics And Kinesiology

Wayne State University
01.2007 - 01.2012

Leasing Consultant

Whethersfield Apartments
01.2007 - 12.2010

High School Diploma -

Fenton Senior High School
09.2002 - 05.2006

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Shana Kelsey