Shana Kelsey
Farmington Hills,MI
Summary
Detail-oriented with expertise in customer service and product knowledge developed over 12 years of hospitality industry experience. Execute both clinical and retail functions proficiently to drive customer satisfaction.
Overview
12
12
years of professional experience
9
9
years of post-secondary education
Work History
Pharmacy tech and changeover manager
PharmaScript
Farmington Hills, MI
08.2020 - 04.2022
- Counted and labeled prescriptions with correct item and quantity.
- Solved customer problems in-person by providing assistance with placing orders, navigating systems and locating items.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Coordinated verification and filling of more than [Number] daily prescriptions in high-volume [Type] pharmacy environment.
Riding instructor and horse trainer
Brighton Equestrian Center
Brighton, MI
04.2018 - 01.2020
- Lesson schedule was consistently full, often teaching multiple students in the arena at the same time.
- Supported students needing extra assistance in learning basic tenets of horseback riding with patience and deliberation.
- Taught proper communication and riding commands for optimal control and safety around horses.
- Prepared horses and coached up to 19 children and adults at multiple horse shows in 3 states.
- Cleaned and maintained facility with 30 horses and adhered to veterinary visit schedule, feeding routines and cleaning practices.
Server Trainer
Robert’s Restaurant Group
Bloomfield Hills , MI
01.2012 - 02.2017
- Roadside B&G, Café ML, Bill’s Restaurant
- Hired as part of the opening restaurant staff at Roadside B&G
- Quickly became a lead server and staff trainer.
- Asked to move to Café ML and Bill’s Restaurant as a staff trainer and lead server when the restaurants opened.
- Often worked at two different Robert’s Restaurant Group locations simultaneously.
- Quickly gained and maintained multiple regular guests at every location.
Leasing Consultant
Whethersfield Apartments
Birmingham, MI
01.2007 - 12.2010
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Verified tenant incomes and other information before accepting lease applications.
- Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
Education
High School Diploma -
Fenton Senior High School
Fenton, MI 09.2002 - 05.2006
Dietetics And Kinesiology
Wayne State University
Detroit, MI 01.2007 - 01.2012
Skills
Sales expertise
Guest relations management
Performance improvement
Problem-Solving
Self-Motivated
Multitasking Abilities
Excellent Communication
Timeline
Pharmacy tech and changeover manager
PharmaScript
08.2020 - 04.2022
Riding instructor and horse trainer
Brighton Equestrian Center
04.2018 - 01.2020
Server Trainer
Robert’s Restaurant Group
01.2012 - 02.2017
Dietetics And Kinesiology
Wayne State University
01.2007 - 01.2012
Leasing Consultant
Whethersfield Apartments
01.2007 - 12.2010
High School Diploma -
Fenton Senior High School
09.2002 - 05.2006