Shana Leblanc
Engineering Clerk
Houma,Louisiana
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Versatile Server with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments. Generate thoughtful recommendations and accommodate dietary restrictions.
Overview
6
6
years of professional experience
9
9
Certifications
Work History
Server
Dominque Bistro
Houma, LA
08.2022 - Current
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Checked identification for minimum age for sale of alcoholic beverages.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Increased sales significantly by upselling higher-end products to customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Collected orders and relayed them to bartenders quickly and accurately.
- Answered customers' questions, recommended items and recorded order information.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Served wine, beer and cocktail beverages and offered refills.
Engineering Clerk
Laship
Houma, LA
05.2019 - Current
- Studied manufacturing processes to improve overall knowledge.
- Used various tangible and verbal techniques to solve problems with equipment or dispel disagreements between associates.
- Communicated operational activities, priorities and problems with management engineers and supervisors.
- Established labor and method standards for processes in plants.
- Worked to minimize and maintain engineering costs and plant.
- Followed proper documentation and standard engineering processes.
- Prepared standard reports and documentation to communicate results to senior management.
- Manufactured and compiled components to integrate into final product designs.
- Analyzed and planned workflow, equipment placement and space requirements to improve manufacturing efficiency.
- Evaluated quality control processes and made recommendations for improvements in quality control.
- Participated in site visits, helping to survey ongoing and planned installations and retrofits.
- Developed, prepared and reviewed reports and studies to identify and recommend engineering solutions.
- Assisted with coordination of new equipment installation and implementation.
- Prepared bid proposals for presentation to potential clients under supervision of senior engineer.
- Aided in permitting activities to support compliance with necessary project regulatory and legal requirements.
- Maintained positive work atmosphere by building relationships with co-workers, customers, clients and management.
- Adhered to safety procedures and good housekeeping standards to comply with regulations.
- Assisted senior engineers and management with clerical duties to keep department functioning and workflows running smoothly.
- Worked closely with engineers and assisted with testing of ABS approved products.
- Shadowed designers and engineers to learn ways to implement methodologies.
- Reviewed proposed engineering designs for manufacturing feasibility.
- Collaborated with senior engineers on projects and offered insight.
- Processed charts and graphics included within design proposals for presentation to customers.
Bartender
Cuvee Wine & Bistro
Thibodaux, LA
12.2021 - 06.2022
- Crafted special drink and cocktail menu items for seasonal offerings.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Followed strict recipes and drink measurements to minimize product used.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Obtained cash bank and stocked service bar to prepare for operation.
- Served high customer volumes during special events, nights and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Taught employees bar sales techniques, resulting in higher profits.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Built relationships with vendors to manage orders and negotiate costs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Personal Assistant to the Owner
Edison Chouest Offshore
Galliano, LA
01.2017 - 05.2019
- Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.
- Utilized personal and professional networks to identify, acquire and manage new clients.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Documented and distributed meeting notes to identify, analyze and improve workflows.
- Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Used discretion when handling confidential information.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Organized and attended meetings and compiled related documents and reports.
- Served as point of contact between clients and managerial staff.
- Attended meetings, took notes and tracked action items.
Education
GED -
South Lafourche High School
Cut Off, LA 08.2009 - 08.2009
Skills
Daily specials memorization
Guest seating arrangements
Sales expertise
Beverage preparation
Guest relations management
High-volume dining
Point of sale operation
Dining area maintenance
Bill computation
Stocking and replenishing
Wine service
Hospitality service expertise
Food spoilage prevention
Table setting knowledge
Cash Handling
Front-of-house display creation
Banquet coordination
Performance improvement
Food preparation and safety
Food running
Food station setup
Menu presentation
Food sales and promotion
Certification
First aid/ CPR/ AED Certified
Timeline
Server
Dominque Bistro
08.2022 - Current
Bartender
Cuvee Wine & Bistro
12.2021 - 06.2022
Engineering Clerk
Laship
05.2019 - Current
Personal Assistant to the Owner
Edison Chouest Offshore
01.2017 - 05.2019
GED -
South Lafourche High School
08.2009 - 08.2009