Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
background-images
Shana Lee Clancy

Shana Lee Clancy

Green Cove Springs,Florida

Summary

Diverse experience in many different things. Possesses versatile skills in time management, problem-solving, and collaboration. Good team player with some leadership skills. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. The ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Great customer service skills along with excellent communication skills. Contributes to organizational growth and success. Very goal-oriented!

Overview

11
11
years of professional experience

Work History

Z beans, Coffee Barista
05.2023 - 01.2024
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment
  • Controlled line and crowd with quick, efficient service
  • Cleaned counters, machines, utensils, and seating areas daily
  • Maintained regular and consistent attendance and punctuality
  • Listened carefully to customer requests and created personalized, delicious beverages, sandwiches and pastries, which improved sales
  • Maintained and operated espresso machines, blenders, commercial coffee
  • Brewers, coffee pots, and other equipment
  • Memorized recipes for specialty coffee beverages and seasonal offerings
  • Cleaned counters, machines, utensils, and seating areas daily
  • Handled cash transactions accurately, maintaining accountability for daily
  • Register balances
  • Handled cash transactions accurately, maintaining accountability for daily register balances.

Housekeeper

Green cove springs Inn
10.2021 - 02.2023
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean
  • Collaborated with other housekeeping staff to complete tasks efficiently
  • And effectively
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors
  • Maintained a spotless environment for guests through diligence daily
  • Housekeeping tasks
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries
  • Hand-dusted and wiped down office furniture, fixtures, and windowsills to keep areas clean and comfortable
  • Disposed of trash and recyclables each day to avoid waste buildup
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnover
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly
  • Engaged with guests on room requirements and amenities to promote overall satisfaction
  • Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels
  • Streamlined laundry operations, sorting and treating items according to fabric care specifications
  • Restocked cleaning storage cabinets, carts and baskets for easy use
  • Sorted, laundered and put away various laundry items
  • Handled requests for extra linen, toiletries and other supplies

Dunkin Donuts - Coffee Barista
02.2013 - 07.2019
  • Brewed and served coffee, tea and other non-alcoholic drinks according to company standards
  • Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines
  • Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases
  • Handled OLTP systems, payment processing, cash change and issuing of receipt
  • Kept product inventory stocked during times of customer congestion and high demand
  • Cleaned counters, machines, utensils and seating areas daily
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment
  • Controlled line and crowd with quick, efficient service
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment
  • Trained new team members with positive reinforcement and respect, encouraging coaching
  • Elevated customer loyalty by using strong communication abilities to
  • Resolving customer problems

Education

Bachelor - Business Administration

Florida Technical College
Orlando, FL
09-2028

GED -

Acedemic Education of Ocala
Ocala, FL
10-2021

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Flexible and adaptable
  • Organization and time management
  • Dependable and responsible
  • Calm under pressure
  • Excellent communication
  • Multitasking Abilities
  • Team leadership
  • Decision-making

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Z beans, Coffee Barista
05.2023 - 01.2024

Housekeeper

Green cove springs Inn
10.2021 - 02.2023

Dunkin Donuts - Coffee Barista
02.2013 - 07.2019

Bachelor - Business Administration

Florida Technical College

GED -

Acedemic Education of Ocala

Similar Profiles

CREATE PROFILE