Shana Lopez
Grass Valley,CA
Summary
Dynamic bartender with extensive experience at Holbrooke Hotel, recognized for developing innovative cocktail recipes and fostering customer loyalty. Proven ability to multitask in high-pressure environments while maintaining exceptional service standards. Strong communicator and team player, adept at suggestive selling and ensuring compliance with safe service practices.
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
26
26
years of professional experience
Work History
Bartender
River Dog 4 Tap House / Was Laid Off
10.2025 - 01.2026
- Prepared and served beverages according to established recipes and standards.
- Maintained cleanliness of bar area, ensuring compliance with health and safety regulations.
- Assisted customers in beverage selection, providing excellent customer service experience.
- Learned to operate bar equipment and tools effectively for drink preparation.
- Engaged with patrons to create a welcoming atmosphere, fostering repeat business.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Bartender /Restaurant Server
Thirsty Barrel
01.2018 - 03.2020
- Prepared and served a variety of beverages in a fast-paced environment.
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
- Assisted customers with menu selections, providing recommendations based on preferences.
- Operated cash register and processed transactions accurately and efficiently.
- Developed knowledge of craft beers and cocktails to enhance customer experience.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Engaged with patrons to create a welcoming atmosphere and foster repeat business.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Head Bartender
Holbrooke Hotel
01.2016 - 02.2018
- Supervised daily bar operations to ensure high standards of service and product quality.
- Developed innovative cocktail recipes to enhance customer experience and increase drink sales.
- Trained and mentored junior bartenders on techniques, customer service, and health regulations.
- Managed inventory controls, including ordering supplies and reducing waste effectively.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Educated staff on responsible alcohol serving practices; created a safe and enjoyable atmosphere for guests while reducing liability risks.
Bartender
Hornblower Cruises and Events
01.2000 - 01.2003
- Mixed and served beverages according to standard recipes and customer preferences.
- Maintained cleanliness and organization of bar area to ensure compliance with health regulations.
- Assisted in inventory management by tracking stock levels and restocking supplies as needed.
- Provided exceptional customer service, fostering positive relationships with patrons for repeat business.
- Served high customer volumes during special events, nights, and weekends.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Education
High School Diploma -
Rim of The World High School
Lake Arrowhead, CASkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Outgoing personality
- Customer service expertise
- Handling difficult customers
- Professional appearance
- Suggestive selling
- Classic cocktails
- Changing beer kegs
- Maintaining a clean bar
- Safe service compliance
Timeline
Bartender
River Dog 4 Tap House / Was Laid Off
10.2025 - 01.2026
Bartender /Restaurant Server
Thirsty Barrel
01.2018 - 03.2020
Head Bartender
Holbrooke Hotel
01.2016 - 02.2018
Bartender
Hornblower Cruises and Events
01.2000 - 01.2003
High School Diploma -
Rim of The World High School