Shana L. Williams

(Seasonal employment)

• Follow a thorough outline of polling place procedures for all elections. Responsible for the administration of election procedures in the polling place on Election Day. Set up polling equipment and doing paperwork to prepare for voters. Ensure that the election process is administered fairly and in accordance with the law. Authority to enforce law and order in a polling site. Settle disputes about election law at a polling location. Maintain peace in the polling place and summon law enforcement if needed. Run a polling location and manage other poll workers to make sure the site is open and running. Responsible for all election materials. Ensure that only qualified voters are permitted to vote. Ensure that all votes, especially Provisional ballots, are cast in secret. Give instructions in the method of voting when requested by a voter. Aid physically disabled and illiterate voters. Maintain order in the polling place throughout the day. Tally votes after the polls are closed and certify the election results in that precinct. Distribute ballots to voters and answer questions concerning voting procedures. Collect necessary information from voters to determine the correct voting location and ballot. Count ballots and prepare official reports of election results. Obtain signatures and record names of voters to prevent unauthorized persons from voting. Create a fair, non-partisan environment to protect the free choice of voters. Develop and manage inventory supply lists and equipment orders to prepare voting units. Furnish assistance and advice to new voters on proper steps and procedures. Close the polling location and turn in votes. Coordinate with the poll worker team to verify proper placement and quantities of ballots and equipment.

• Provide highly complex administrative support to executives, managers, business services, professional development, and staff. Maintain calendars and appointments for management and staff by scheduling, monitoring, and communicating important events, meetings, and conflicts. Interact with all levels of external entities, including Legislative, government, state agencies, and private organizations. Obtain, prepare, and organize meeting materials and agendas. Work independently under minimal supervision with moderate to extensive latitude for the use of initiative and independent judgment. Compose, proofread, and edit correspondence, reports, brochures, forms, and documents. Coordinate work among organizational units of the State Auditor's Office, legislative branches, state agencies, and external organizations. Receive, screen, and route external calls for information from the Legislature, agencies, citizens, and the media. Interface with managers and staff to assess and track current open issues, coordinate workflow, exchange information, and identify and resolve problems with office procedures. Enter, maintain, and track data using a variety of databases and software; retrieve and disseminate information. Implement new systems and procedures and evaluate their effectiveness. Assist with open records requests, refer the public to reporting fraud, and facilitate filing complaints. Aid in the preparation of presentations, new employee onboarding, and coordinate Professional Development/CPE training. Assist in the development of administrative policies and procedures. Develop, coordinate, and maintain record-keeping and filing systems. Design, edit, and distribute meeting agendas and materials. Coordinate travel arrangements and manage reimbursement processes. Design conference flyers and assist with special projects. Scan confidential employee documents for digital archiving preparation. Verify and approve invoices for completion and payment.

• Successfully managed responsibilities while working remotely/hybrid for over a year, demonstrating strong self-motivation and time management skills. Enhanced departmental communication by implementing and managing digital collaboration tools in a remote/hybrid environment. Maintained high levels of productivity and contributed to departmental goals while adapting to a remote/hybrid work setting. Performed administrative duties for the academic Accounting department. Supported faculty, staff, and student efforts by examining and answering correspondence, processing, and prioritizing office communications. Arranged conference calls and department meetings. Maintained and coordinated the Department Chair’s schedule, calendar, and appointments. Communicated program information and provided advising support. Ordered supplies and equipment, maintained files, processed mail, and handled duplication tasks. Gathered, compiled, and entered data into various systems. Produced routine and specialized reports and documents. Recorded, logged, and tracked data systems. Received and sorted incoming mail and packages, ensuring accurate dispatch or distribution to the correct recipients. Created and maintained databases to track and record customer data. Designed handouts, fliers, and brochures. Maintained and updated web pages. Responded to or directed inquiries in person and by phone. Assessed and collaborated with faculty/staff to resolve student conflicts. Input budget figures, prepared requisitions, maintained budget sheets, logged and tracked expenditures, and assisted in departmental procurement processes. Developed and updated spreadsheets and forms to track, analyze, and report on performance. Assisted staff with entering travel expenses. Served as a technical resource for computer hardware, software, and office equipment such as copiers and fax machines. Organized interview committees, scheduled meeting rooms, compiled packets, and created spreadsheets, charts, and graphs for projects. Assisted in the development and implementation of new administrative procedures. Developed strategies to streamline and improve office procedures. Generated financial reports for management review.

• Handled a high volume of calls, emails, and chat conversations with students and staff during the pandemic and transition to remote work to ensure the needs of the college were met. Successfully managed the increased enrollment for over 2 years due to the quick and efficient transition to remote operations. Managed admissions processes for incoming students, promptly collecting and processing necessary documents. Collaborated with the admissions team to develop and implement strategies to improve the admissions process. Conferred with educators to increase resource utilization and integrate new technology. Coordinated with other Texas colleges to verify student residency or military status. Performed various data entry and clerical duties. Reviewed applications and transcripts to verify student eligibility and compliance with admissions criteria. Maintained office supplies as needed. Responded to inquiries from students, advising departments, and prospective students. Assisted with application completion. Contacted prospective students via email and phone calls. Handled inquiries from prospective students, providing detailed information regarding the admissions process. Provided application and enrollment status updates. Verified student enrollment and residency status compliance with government regulations. Guided international students through the appropriate steps for enrollment and records processes. Processed college identification cards. Reviewed forms necessary to process changes such as reinstatements, withdrawals, schedule changes, grade changes, course challenges, and tuition fee waivers. Protected student record confidentiality. Cleared student restrictions. Implemented onboarding for Guided Pathways. Monitored and tracked student retention and success measures. Provided cross-department assistance by scheduling Area of Study Information Sessions, general advising, and career counseling. Established and maintained relationships with high schools and community organizations to increase awareness of the admissions process. Processed enrollment management applications using Customer Relationship Management (CRM Recruit). Organized training for new employees. Posted official transcripts and Texas Assessment scores. Coordinated document retrieval processes, enhancing efficiency in information access.

• Effectively managed office operations and ensured smooth functioning with minimal supervision. Greeted guests and clients upon arrival by extending a warm welcome, building rapport, and enhancing retention by answering questions and providing assistance. Provided comprehensive administrative support, including composing documents, filing, and maintaining guest and client charts and schedules. Managed treatment book schedules through assisting clients with scheduling needs and schedule optimization. Assisted clients with payment management and accurately managed multiple client priorities, including troubleshooting calls, schedules, and clinic operational activities. Actively recommended, promoted, educated, and sold medical aesthetic services and products. Verified client information, medical history, and confirmed the purpose of visits in accordance with protocols. Maintained the cleanliness and organization of the clinic, including cleaning treatment rooms and stocking supplies. Assisted in inventory intake and recordkeeping, ordering supplies, and HIPAA-protected record keeping, including creating medical charts, filing, storage management, and archiving. Planned and organized various sales and marketing events to boost business growth. Anticipate and address client needs. Resolved guest complaints and discrepancies promptly and professionally. Utilized active listening, conflict resolution, and active communication skills to remedy issues quickly and effectively. Ordered office supplies and maintained the monthly budget. Opened and closed the center, ensuring the proper maintenance and security of product inventory and medical equipment. Acted as a liaison between corporate management, sales, nurse practitioners, and doctors. Optimized our vision of excellent customer service. Responded to guest inquiries to maximize satisfaction.

• Supervised front-end activities including cashiers, service desk, Starbucks, Food Service, and Pharmacy. Ensured cashiers provided quick and friendly checkout assistance. Managed the front-end in a manner that was pleasing and acceptable to guests. Monitored team performance to confirm customer service standards were consistently met. Processed guest payments and provided accurate change. Resolved guest concerns and answered guest questions in a positive and helpful manner. Swiftly resolved customer complaints, finding resolutions that maintained customer satisfaction. Provided remarkable guest service and maintained a clean, great-looking store. Prepared deposits for bank transports. Supported team members by offering constructive feedback and coaching as needed. Provided change for all cash registers. Handled account reconciliation and payroll verification. Tracked and recorded incoming and outgoing money. Trained junior team members in customer service strategies and company policies. Successfully managed and served a team of at least 25 front-end team members including Cashiers, Guest Services, Pharmacy, Starbucks, and Food Court. Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates. Solicited Red Card and Credit/Debit Card applications to promote and increase company sales and revenue.