Shana Lynch
Brooklyn,NY
Summary
Organized and dependable administrative professional with strong communication, documentation, and multitasking skills. Experienced in supporting daily operations, managing schedules, maintaining records, and coordinating with cross-functional teams. Fast learner with a positive attitude and a strong commitment to accuracy, service quality, and workflow efficiency.
Overview
8
8
years of professional experience
Work History
ESOL Teacher – Adult & Community Education Support
Arab American Family Support Center
06.2025 - Current
- Designed and implemented engaging lesson plans for diverse adult learners.
- Facilitated language acquisition through interactive activities and cultural immersion.
- Assessed student progress, providing tailored feedback to enhance learning outcomes.
- Developed instructional materials aligned with ESOL standards and learner needs.
Executive Assistant – Operations & Project Support
Trinnera
12.2023 - Current
- Coordinated executive calendars, optimizing schedules for meetings and travel arrangements.
- Handled sensitive documentation and used CRM/productivity tools to streamline operations.
- Streamlined office operations by implementing efficient filing systems and document management procedures.
- Prepared reports, presentations, and summaries to support leadership decision-making.
Crew Member – Sales & Customer Service
Trader Joe’s
07.2023 - Current
- Provided exceptional customer service, ensuring positive shopping experiences for all guests.
- Operated cash registers efficiently, processing transactions accurately while maintaining a friendly demeanor.
- Assisted in inventory management, restocking shelves promptly to maintain product availability and store organization.
- Collaborated with team members to create an inviting store atmosphere through effective merchandising and displays.
Substitute Teacher – Client & Classroom Management
School Professionals
05.2023 - 09.2025
- Delivered engaging lessons across diverse subjects to facilitate student learning and participation.
- Adapted instructional materials to meet varying student needs and learning styles in real-time.
- Collaborated with classroom teachers to maintain consistency in curriculum delivery during absences.
- Managed classroom behavior effectively to create a positive and productive learning environment.
English as a Second Language Teacher – Data-Driven Instruction
Chungdahm Institute, Trinity Junior School & RISE
05.2018 - 02.2022
- Developed engaging lesson plans to enhance language acquisition and student participation.
- Implemented innovative teaching strategies that fostered critical thinking and communication skills.
- Mentored junior teachers, providing guidance on curriculum development and classroom management techniques.
- Assessed student progress through regular evaluations, adapting instruction based on individual learning needs.
Education
Software Engineering Bootcamp - Software Engineering
Flatiron School
New York, NY08.2025
Social Media Marketing Certification - Social Media Marketing
HubSpot Academy
Cambridge, MA01.2024
Bachelor of Science - Health Sciences
AdventHealth University
Orlando, FL12-2016
Skills
- Administrative support
- Customer service
- Data entry & recordkeeping
- CRM & productivity tools
- Adaptive learning
- Classroom management
Timeline
ESOL Teacher – Adult & Community Education Support
Arab American Family Support Center
06.2025 - Current
Executive Assistant – Operations & Project Support
Trinnera
12.2023 - Current
Crew Member – Sales & Customer Service
Trader Joe’s
07.2023 - Current
Substitute Teacher – Client & Classroom Management
School Professionals
05.2023 - 09.2025
English as a Second Language Teacher – Data-Driven Instruction
Chungdahm Institute, Trinity Junior School & RISE
05.2018 - 02.2022
Software Engineering Bootcamp - Software Engineering
Flatiron School
Social Media Marketing Certification - Social Media Marketing
HubSpot Academy
Bachelor of Science - Health Sciences
AdventHealth University
ADDITIONAL STRENGTHS
- Detail-oriented and highly organized
- Quick learner and adaptable
- Strong written and verbal communication
- Professional, reliable, and team-focused