Shana Marks
Supervisor
West Monroe,LA
Summary
Experienced in the retail industry, customer-focused professional with a strong understanding of retail dynamics, marketing strategies, and exceptional customer service. Over 10 years of experience consistently providing quality product recommendations and solutions to meet customer needs and surpass their expectations. Leveraging excellent communication skills and sales expertise to consistently exceed revenue targets, demonstrating a proven track record of success.
Overview
13
13
years of professional experience
Work History
Digital Team Lead
Walmart
12.2023 - 09.2024
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Apparel Team Lead
Walmart
07.2022 - 12.2023
- Followed company work processes to receive, open and unpack boxes, cartons and totes, stock merchandise, restock and rotate merchandise on shelves and build merchandise displays.
- Collaborated with other departments within the store on cross-promotional efforts aimed at increasing overall sales revenue.
- Evaluated competitor strategies by conducting regular market research, adapting tactics as needed to maintain a competitive edge in the industry.
- Resolved customer complaints promptly, ensuring satisfaction while maintaining a positive brand image for the company.
- Coordinated seasonal floor sets to ensure timely transitions between collections while minimizing disruption to the shopping experience.
- Collaborated with store management to develop targeted marketing campaigns that attracted new customers and increased foot traffic.
- Conducted regular performance evaluations for team members to identify areas of improvement and establish clear goals for advancement.
- Assisted in the hiring process for new team members by conducting interviews and evaluating candidate qualifications.
- Led team meetings regularly to discuss sales targets, review progress toward goals, and share best practices among colleagues.
- Boosted sales performance through regular team training sessions on effective selling techniques and product features.
- Improved customer satisfaction by providing superior service and product knowledge to assist customers in making informed decisions.
- Provided superior customer service leadership by greeting and assisting customers.
- Analyzed sales reports to identify trends, adjusting merchandise presentation strategies as needed to maximize revenue potential.
- Assisted in planning special events such as fashion shows or product launches, managing logistics from concept to execution.
- Implemented loss prevention strategies to minimize shrinkage, resulting in reduced inventory discrepancies and increased profitability.
- Enhanced overall store appearance by maintaining clean, organized displays and ensuring merchandise was properly stocked.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Digital Team Lead
Walmart
08.2021 - 07.2022
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Front End Team Lead
Walmart
11.2019 - 06.2021
- Monitored the flow of customers checking out and ensured that they had fast and friendly service
- Delegated cart pushers provide shopping carts for customers and keeping loose shopping carts maintained and put back in the store for customers put back in store for customers to use
- Managed maintenance by checking and making sure customers went into restrooms that were presentable and fully stocked
- Processed both cash and card purchases and returns.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Communicated with customers and team members to solve problems.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Increased customer loyalty and retention.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Restocked and organized merchandise in front lanes.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
Lead Supervisor
Burke's Outlet
6 2016 - 8 2019
- Provided outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions
- Provided onsite training
- When the store manager left the store, it was my duty to fulfill the store managers tasks pertaining to the store and the team
- Traveled to other stores and helped with remodels and training
- Handled transactions and promoted products for the company to better help the customer's experience and provide long-lasting relationships with customers
- Completed morning and nightly paper work. Prepared deposits, change orders, and assisted drop- offs with the deposits
- Unloaded freight and processed freight to the sales floor every week
- Upscale sales on the sales floor to customers
Sales Associate
Citi Trends
02.2013 - 11.2014
- Kept apprised of emerging trends and provided informative customer service to assist in product selection
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Assisted customers by finding needed merchandise items and checking inventory for items at other locations
- Processed orders through system and coordinated product deliveries
- Built customer confidence by actively listening to concerns and giving appropriate feedback
Customer Service Representative
Citizens National Bank
12.2011 - 11.2014
- Reviewed customer data to assess current issues and determine potential solutions
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge
- Reviewed account and service histories to identify trends and issues
- Addressed customer service inquiries quickly and accurately
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
Education
Some College (No Degree) - Accounting
East Central Community College
Decatur, MSPharmacy Technician
East Central Community College
Carthage,MSHigh School Diploma -
Kosciusko Senior High School
Kosciusko, MS05.2003
Skills
Merchandising knowledge
Energetic self-starter
Sales expertise
Listening skills
Reliable and punctual
Verbal/written communication
POS system operation
Customer- and service-oriented
Cash register operation
Team Management
Employee Engagement
Goal-Oriented
Timeline
Digital Team Lead
Walmart
12.2023 - 09.2024
Apparel Team Lead
Walmart
07.2022 - 12.2023
Digital Team Lead
Walmart
08.2021 - 07.2022
Front End Team Lead
Walmart
11.2019 - 06.2021
Sales Associate
Citi Trends
02.2013 - 11.2014
Customer Service Representative
Citizens National Bank
12.2011 - 11.2014
Lead Supervisor
Burke's Outlet
6 2016 - 8 2019
Some College (No Degree) - Accounting
East Central Community College
Pharmacy Technician
East Central Community College
High School Diploma -
Kosciusko Senior High School
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