Shana Martinez Bendenoun
Los Angeles,California
Summary
Reliable and upbeat associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational skills and superior work ethic.
Overview
7
7
years of professional experience
Work History
Retail Sales Associate
BottomBunk Sneakerhouse
7519 Melrose Ave. (On-Site)
12.2021 - 04.2022
- Monitored sales floor
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, arranging according to size or color, maintained clean sales floor, organized store merchandise racks / displays to promote and maintain visually appealing environments.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Bakery Worker
Delice Bakery
Los Angeles, CA (On-Site)
01.2021 - 04.2021
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales ; stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Used utensils and equipment to portion, wrap and display bakery item, wrapped, boxed, and weighed bakery department products.
Retail Store Manager
Robins Jean
313 N Beverly Dr (On-Site)
05.2015 - 08.2018
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Submitted orders for new inventory.
- Maintained customer satisfaction with quick and professional handling of product returns.
Education
Associate of Science - Biological And Physical Sciences
Santa Monica College
Santa Monica, CA06.2023
High School Diploma -
New West Charter School
Los Angeles, CA06.2021
Skills
- CPR Certified
- First Aid Certified
- Customer Needs Assessment
- Trade-In Quotes
- Speech Clarity
- Safety and Cleanliness Standards
- Product Merchandising
- Stockroom Upkeep
- Retail Store Operations
- Merchandising and Display
- Cash Register Operation
- Maintaining Clean Work Areas
- Teamwork and Collaboration
- Product Knowledge
Languages
French
Native or Bilingual
Spanish
Professional Working
Timeline
Retail Sales Associate
BottomBunk Sneakerhouse
12.2021 - 04.2022
Bakery Worker
Delice Bakery
01.2021 - 04.2021
Retail Store Manager
Robins Jean
05.2015 - 08.2018
Associate of Science - Biological And Physical Sciences
Santa Monica College
High School Diploma -
New West Charter School