Shana Marx
Taylors,SC
Summary
Methodical Director with over 10 years of comprehensive experience overseeing daily operations of mortgage/financial companies or organizations. Hardworking and versatile professional well-versed in executing business strategies, preparing and implementing business plans and overseeing financial performance. Thorough knowledge of market changes and trends paired with strong grasp of corporate finance and performance measures.
Overview
13
13
years of professional experience
Work History
Director Portfolio Manager/Product Manager
Newrez, LLC
Greenville, SC
05.2017 - Current
- Take responsibility for the creation, design, and implementation of value-add business strategies and client campaigns that affect current operating practices and company policy
- Invoice and remittance review, monthly KPI and performance presentations with clients/investors/executives, identifying gaps and process improvements to reduce costs, leading multiple projects at a time through detailed action plans and holding project owners accountable for deliverables
- Implement and manage process and procedures surrounding servicing of Government and GSE residential loans (FHA, VA, & USDA, GNMA, FNMA, FHLMC), as well as serving as the subject matter expert internally and externally
- Manage, coach, and train team of Portfolio Managers who manage key relationships with our clients as well as working with Internal Operational groups to outlay the expectations and goals of our clients
- Implemented robust policies and organizational structures to underpin successful expansion and drive continuous growth.
- Directed business development initiatives, including acquisitions and joint venture agreements.
- Briefed executive leadership every week on operations activities, collected feedback and incorporated new directives resulting from strategy meetings.
Mortgage Servicing Manager, Assistant Vice President
Evolve Bank and Trust
Memphis, TN
01.2015 - 05.2017
- Managing servicing for over $1 billion in loans including FHA, USDA, conventional, VA and Fannie Mae/Freddie Mac/Ginnie Mae investor reporting
- Review and approve corporate advances for escrow and or collections activities to ensure proper handling and work with client and servicer to resolve issues timely and recoup funds
- Review monthly reconciliations and tests of P&I and T&I custodial accounts with the accounting department to insure timeliness and clearance of exceptions as required
- Ensured compliance with all applicable laws, regulations, industry standards.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Review servicer retained loans (FNMA, FHLMC, GNMA) on a monthly, semi-annual, and annual basis for all servicing functions
- Acting as a liaison between investor, secondary lending, and servicer to be sure that all issues are taken care of prior and post-sale
- Running cost analysis for third party vendors to ensure costs are relevant
- Created training modules and documentation to train staff.
- Overseeing all department tasks and employees and delegating duties as necessary
- Managing the renewal, recertification, and on-boarding of new investors for the entire mortgage division
- Managing escalated CFPB, FRS, and corporate consumer complaints with a focus on first contact resolution.
- Created and updated financial reports on frequent basis to present information to leadership teams.
Staff Accountant
Evolve Bank and Trust
Memphis, TN
08.2011 - 12.2014
- Facilitate month end close in a timely manner including preparing and posting journal entries, AP/AR management and reconciliation, Financial analysis and statement preparation for 32 loan production offices including analyzing profit and loss on a monthly basis
- Balance sheet monthly reconciliations as well as month to date and year to date analysis
- Reconciled company bank statements and bookkeeping ledgers.
- Running cost analysis for third party vendors to ensure costs are relevant
- Researching payments and accounts
- Acting as a liaison between investor and secondary lending to be sure that all issues are taken care of prior and post-sale
- MSR valuation and amortization, 1098 tax statement processing and management
- Accounting for over $1 billion in loans including Fannie Mae and Freddie Mac investor reporting
Education
Bachelor of Business Administration - Accounting
Louisiana State University
Baton Rouge, LA08.2010
Skills
- Project Management and Process Improvement
- Proven leader in building, strengthening, and maintaining Client/Investor relationships
- Skilled in KPI creation, implementation, and oversight
- Mortgage Servicing – Government and GSE subject matter expert
- Financial Analysis
- Mergers and Acquisitions
References
Available upon request
Timeline
Director Portfolio Manager/Product Manager
Newrez, LLC
05.2017 - Current
Mortgage Servicing Manager, Assistant Vice President
Evolve Bank and Trust
01.2015 - 05.2017
Staff Accountant
Evolve Bank and Trust
08.2011 - 12.2014
Bachelor of Business Administration - Accounting
Louisiana State University
Similar Profiles
Wendy LangerWendy Langer
Title Specialist at NewRez, LLC/Caliber Mortgage, LLCTitle Specialist at NewRez, LLC/Caliber Mortgage, LLC
Michael AbbatoyMichael Abbatoy
Quality Oversight Manager- Mortgage Operations at Newrez LLCQuality Oversight Manager- Mortgage Operations at Newrez LLC
James BellJames Bell
Mortgage Title Specialist at Newrez LLCMortgage Title Specialist at Newrez LLC
Lauren GentileLauren Gentile
Senior Strategic Account Manager at Ryder Supply Chain SolutionsSenior Strategic Account Manager at Ryder Supply Chain Solutions
Shanna TraylorShanna Traylor
Human Resources Director at Greenville Humane SocietyHuman Resources Director at Greenville Humane Society