Shana McGoye

• Maintained and processed invoices, deposits, and money logs.
• Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
• Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
• Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
• Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
• Reconciled and corrected issues with financial records.
• Completed tax forms in compliance with legal regulations.
• Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
• Streamlined bookkeeping processes by implementing new accounting software, resulting in increased efficiency.

• Optimized internal communication within the team through regular check-ins and progress updates on ongoing projects.
• Collaborated with real estate agents, lenders, and other stakeholders for seamless communication throughout the escrow process.
• Ensured a positive customer experience through effective communication of complex information in easily understandable terms.
• Supported continuous improvement initiatives within the organization by providing feedback and suggestions for enhancing workflow efficiency.
• Improved the efficiency of escrow processing by streamlining workflow and implementing time-saving strategies.
• Adhered to established deadlines consistently, ensuring promptness in meeting client expectations throughout the escrow process.
• Assisted in training new team members on company procedures, enhancing overall team performance and productivity.
• Reduced errors in documentation by thoroughly reviewing all paperwork and ensuring accuracy before submission.
• Maintained a high level of professionalism and attention to detail, resulting in consistently positive feedback from clients and colleagues alike.

Stayed at home with son and took care of him and nephew during their baby and toddler years.

Helped them through the different stages of growing.

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.

• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Answered multi-line phone system and enthusiastically greeted callers.
• Maintained daily report documents, memos and invoices.
• Scheduled appointments and conducted follow-up calls to clients.
• Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Managed executive calendars, scheduling appointments and meetings to optimize time management.
• Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.