Enthusiastic and creative individual with solid understanding of student development and learning styles. Possesses excellent communication and interpersonal skills and connects with students with differing backgrounds. Loves to help and is continually learning and growing.
Overview
23
23
years of professional experience
Work History
Bookkeeper
First Capital Bookkeeping
01.2024 - Current
Maintained and processed invoices, deposits, and money logs.
Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
Reconciled and corrected issues with financial records.
Completed tax forms in compliance with legal regulations.
Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
Streamlined bookkeeping processes by implementing new accounting software, resulting in increased efficiency.
Senior Escrow Processor
Northwest Title
05.2016 - 12.2023
Optimized internal communication within the team through regular check-ins and progress updates on ongoing projects.
Collaborated with real estate agents, lenders, and other stakeholders for seamless communication throughout the escrow process.
Ensured a positive customer experience through effective communication of complex information in easily understandable terms.
Supported continuous improvement initiatives within the organization by providing feedback and suggestions for enhancing workflow efficiency.
Improved the efficiency of escrow processing by streamlining workflow and implementing time-saving strategies.
Adhered to established deadlines consistently, ensuring promptness in meeting client expectations throughout the escrow process.
Assisted in training new team members on company procedures, enhancing overall team performance and productivity.
Reduced errors in documentation by thoroughly reviewing all paperwork and ensuring accuracy before submission.
Maintained a high level of professionalism and attention to detail, resulting in consistently positive feedback from clients and colleagues alike.
Homemaker
Stay At Home Mom
11.2011 - 05.2016
Stayed at home with son and took care of him and nephew during their baby and toddler years.
Helped them through the different stages of growing.
Pharmacy Technician
Kroger's Pharmacy
06.2009 - 11.2011
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Stocked, labeled, and inventoried medication to keep accurate records.
Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Secretary
Joseph D. Kirby Law Office
06.2002 - 06.2009
Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Answered multi-line phone system and enthusiastically greeted callers.
Maintained daily report documents, memos and invoices.
Scheduled appointments and conducted follow-up calls to clients.
Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Provided clerical support to company employees by copying, faxing, and filing documents.
Managed executive calendars, scheduling appointments and meetings to optimize time management.
Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
Education
Master of Education - School Counseling
Liberty University
Lynchburg, VA
05-2021
Bachelor of Science - Psychology
Liberty University
Lynchburg, VA
05-2012
Skills
Middle School Sunday School Teacher
Counseling Skills
Bookkeeping
Organized
Affiliations
Middle School Sunday School Teacher at United Freewill Baptist Church