Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Shana McNamee

Hollywood

Summary

  • OBJECTIVES Analytical and detail-oriented professional with experience in supporting daily operational and administrative functions. As well as to advance in an Office/Administrative Assistant role.
  • Demonstrated capacity to provide comprehensive support for senior-level staff, including managing and coordinating projects and processes in support of effective business operations.
  • Proven track record of accurately maintaining detailed records, generating reports and multitasking within fast-paced atmospheres.
  • Adept at managing and streamlining administrative processes to reduce errors, improve accuracy and efficiency, and achieve organizational objectives.
  • Outstanding interpersonal, customer service and organizational skills; thrive within detail-oriented, deadline- driven environments.
  • Proficient in Microsoft Office Suite (Word, Excel and Outlook). High School Diploma
  • Knowledge of administrative and clerical procedures
  • Knowledge of computers and relevant software application
  • Knowledge of customer service principles and practices
  • Keyboard skills Key Competencies
  • Verbal and written communication skills
  • Customer service oriented
  • Organized and strong attention to detail
  • Reliable

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Talented Sales Associate effective at multi-tasking and maintaining friendly attitude under pressure. Efficiently builds loyalty and long-term relationships with customers while consistently achieving individual sales goals.

Overview

19
19
years of professional experience

Work History

Legal Assistant/Receptionist/Office Manager

Mindy Sohn PA
10.2022 - Current
  • Organized documents to manage paper and electronic filing systems of clients.
  • Filed court documents and legal pleadings with court clerk on behalf of attorneys.
  • Prepared and drafted correspondence and legal forms to maintain smooth communications.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Completed electronic filings, initiated billing statements, and managed firm administrative matters.
  • Responded to client inquiries to provide accurate legal advice and offer assistance.
  • Wrote and filed pleadings with court on schedule to maximize case success.

Law Office Receptionist/Legal Assistant

Law Offices Of Kurt S. Hilberth
11.2019 - 04.2021
  • Prepared for trials, conducting legal research and drafting pleadings.
  • Filed court documents and legal pleadings with court clerk on behalf of attorneys.
  • Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
  • Completed electronic filings, initiated billing statements and managed firm administrative matters.
  • Scheduled appointments, court appearances and depositions for busy law firm.
  • Effectively navigated Florida clerk, court and judicial websites including Cms, Efiling Portal, CourtMap for all Florida counties.
  • Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
  • Arranged for delivery of legal correspondence to clients, witnesses and court officials.
  • Produced and filed various legal documents and electronically preserved updated case record system.
  • Filed documents with courts on behalf of attorney.
  • Worked with outside vendors to coordinate purchasing of supplies and maintenance of office complex.
  • Answered central telephone system and directed calls accordingly.
  • Supported various administrative duties by proofreading, transcribing and invoicing.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Corresponded with clients through email, telephone or postal mail.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
  • Sorted & Distributed Mail

Legal Receptionist

Law Offices Of Eugene P. Tinari
01.2019 - 08.2019
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Collected cash payments from clients and updated account balances.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Entered daily data in computer systems and documented office activities.
  • Collected, sorted, distributed and sent mail and packages.
  • Greeted customers and visitors in-person and via telephone calls.
  • Handled complaints and questions, and re-directed calls to other team members as appropriate.

Legal Receptionist

American Executive Centers - Office Space Philadelphia
05.2017 - 04.2018
  • Developed partnerships with local businesses to secure third party promotions.
  • Developed and deepened relationships with key customers by closely monitoring projects, providing information and resolving concerns.
  • Scheduled and made appointments for numerous attorneys.
  • Received and placed telephone calls to clients and prospective clients.
  • Answered and directed calls using the multi-line switchboard.
  • Organized envelopes, postage and mail correspondence for all clients.
  • Screened telephone calls and forwarded them to the appropriate departments.
  • Filed documents with the courts on behalf of the attorney.
  • Supported a team of over 50 attorneys in Criminal,Family and Bankruptcy law.
  • Worked as a team with attorneys, administrative assistants and fellow legal assistants.
  • Researched statutes, decisions, legal articles and codes.
  • Sorted, received, and distributed mail correspondence between departments and personnel, including parcel packaging, preparation, and efficient shipping.
  • Kept reception area clean and neat to give visitors a positive impression of the company.
  • Sorted, received and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.
  • Greeted customers and visitors in-person and via telephone calls.
  • Corresponded with clients through email, telephone or postal mail.
  • Prepared packages for shipment, pickup or courier delivery to customers.
  • Provided clerical support to company employees, including copying, faxing and file management.
  • Answered telephone inquiries from clients, vendors and the public.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Maintained a clean reception area, including lounge and associated areas.
  • Developed and monitored the attornies calendar using Icloud

Administrative Assistant/Logistics Coordinator

AV Sound Solutions
09.2016 - 05.2017
  • Skillfully manage wide-range of office and sales support tasks.
  • Leverage strong multitasking skills to manage customer service, data entry, invoicing, inventory control, claims and returns processing.
  • Liaise with cross-functional teams in support of customer needs.
  • Demonstrate flexibility and superb work ethic in enthusiastically taking on special projects in addition to primary office administration responsibilities.

Verification Specialist

First Choice Background Screening
06.2016 - 05.2017
  • Worked simultaneously under the umbrella of 2 different companies.
  • Successfully met daily quota with inbound / outbound client calls.
  • Data entry into company developed software, Accio.
  • Verified personal, professional and educational references for new hire candidates.

Receptionist

Miracle Journeys Magazine
01.2005 - 05.2007
  • Welcomed visitors by greeting them, in person or on the telephone; answering or referring inquiries.
  • Maintained a safe and clean reception area by complying with procedures, rules, and regulations.
  • Prepared correspondence and documents, receive and sorted mail and deliveries.
  • Scheduled appointments, maintained appointment diary either manually or electronically.
  • Monitored and maintained office equipment control inventory relevant to reception area.

Education

High School Diploma -

Michael Krop Senior High
Miami, FL.
2004

Skills

  • Superior verbal and written communication skills
  • Excel,Accio,Outlook,Word,Eos (executive office system) competency
  • Personable
  • Computer literate
  • Shipment processing
  • Strong client relations
  • Positive and friendly
  • Exceptional communication skills
  • Multi-line phone talent
  • Quick learner
  • Client, customer service, Data entry, functional, inventory, inventory control, invoicing, mail, office, multitasking, office administration, office equipment, reception, sales support, telephone
  • Stocking and replenishing
  • Merchandising expertise
  • Multi-tasking strength
  • Social perceptiveness
  • Cash handling
  • Cash register operation
  • Exceptional customer service
  • Professional demeanor
  • Office Management
  • Document Preparation
  • Document Filing
  • Criminal Law
  • Legal Document Preparation
  • Legal Research
  • Case Management
  • Professionalism
  • Attention to Detail
  • Court Filing
  • Notary Public
  • Microsoft Office
  • E-Filing

Additional Information

  • Bilingual

Timeline

Legal Assistant/Receptionist/Office Manager

Mindy Sohn PA
10.2022 - Current

Law Office Receptionist/Legal Assistant

Law Offices Of Kurt S. Hilberth
11.2019 - 04.2021

Legal Receptionist

Law Offices Of Eugene P. Tinari
01.2019 - 08.2019

Legal Receptionist

American Executive Centers - Office Space Philadelphia
05.2017 - 04.2018

Administrative Assistant/Logistics Coordinator

AV Sound Solutions
09.2016 - 05.2017

Verification Specialist

First Choice Background Screening
06.2016 - 05.2017

Receptionist

Miracle Journeys Magazine
01.2005 - 05.2007

High School Diploma -

Michael Krop Senior High
Shana McNamee