Shana Mendoza
Arlington,TX
Summary
e Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Accounts Receivable Clerk
Pratt Industries
Fort Worth, TX
05.2022 - Current
- Maintained accurate records of accounts receivable and payable transactions.
- Analyzed customer account information to identify discrepancies or trends in payment history.
- Processed invoices, credit memos, and other documents related to accounts receivable.
- Managed collections activity including contacting customers regarding past due balances and resolving billing disputes.
- Prepared monthly statements for customers and sent out reminder notices when necessary.
- Conducted research on customer accounts as needed to answer inquiries or resolve issues related to payments received or owed.
- Updated vendor files with new contact information or changes in payment terms upon request.
- Sent copies of invoices and statements to customers to facilitate payment of outstanding invoices.
- Monitored accounts receivable report, checking for late, delinquent, or missing invoices and payments.
- Worked closely with internal teams to resolve customer billing and payment issues.
- Educated customers to facilitate online invoices and payment remittances.
Customer Service Representative
Pratt Industries
Fort Worth, TX
05.2020 - 04.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
ACCOUNTS PAYABLE/ ACCOUNTS RECEIVABLE
VERITIV
04.2019 - 04.2020
- Prepared month-end closing entries for detailed reporting and recordkeeping
- Applied proper codes to invoice, files and receipts to keep recordkeeping
- Submitted customer invoices
- Assessed data and information to verify entry, calculation and billing accuracy
- Reached out to vendors and customers to verify information and follow up on issues
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies
- Processed month-end closing reports and provided actionable suggestions on remittance for quick resolution
- Prepared and emailed invoices to customers, processed payments and documented account updates
- Reconciled vendor statements with payment information
- Oversaw bookkeeping and accounting systems and entered data into system
CUSTOMER SERVICE
VERITIV
09.2015 - 04.2019
- Recommended packaging materials to customers, thoroughly explaining details
- Liaised with customers, management and sales to better understand customer needs and recommend appropriate solutions
- Educated customers on promotions to enhance sales
- Responded to customer request for products, services and company information
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Communicated with vendors and customers regarding backorders availability, future inventory and special orders
- Assisted customers with setting appointments, shipping and special order request, and arranging product pick-up at other locations
- Provide primary customer support to internal and external customers in a fast paced environment
- Data Entry
- Worked closely with other departments to ensure customers' needs and expectations are met.
CUSTOMER SERVICE
CROWN PACKAGING
07.2005 - 02.2015
- Recommended packaging materials to customers, thoroughly explaining details
- Liaised with customers, management and sales to better understand customer needs and recommend appropriate solutions
- Educated customers on promotions to enhance sales
- Responded to customer request for products, services and company information
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Communicated with vendors and customers regarding backorders availability, future inventory and special orders
- Assisted customers with setting appointments, shipping and special order request, and arranging product pick-up at other locations
- Provide primary customer support to internal and external customers in a fast paced environment
- Data Entry
- Worked closely with other departments to ensure customers' needs and expectations are met.
Education
HIGH SCHOOL DEPLOMA -
01.1998
Skills
- CREDIT CARD PROCESSING
- ACCOUNT MANAGEMENT
- REPORT PREPARATION
- ORDER FULFILLMENT
- RECORD KEEPKEEPING STRENGHTS
- STOCK MANAGEMENT
- DATA ENTRY
- CREATIVE PROBLEM SOLVING
- MULTITASKER
- ADMINISTTATIVE SUPPORT
- Invoicing And Collections
- Payment Questions
- Financial Forecast Monitoring
- Financial Data Analysis
Activities
Active member of the Safety Committee.
Timeline
Accounts Receivable Clerk
Pratt Industries
05.2022 - Current
Customer Service Representative
Pratt Industries
05.2020 - 04.2022
ACCOUNTS PAYABLE/ ACCOUNTS RECEIVABLE
VERITIV
04.2019 - 04.2020
CUSTOMER SERVICE
VERITIV
09.2015 - 04.2019
CUSTOMER SERVICE
CROWN PACKAGING
07.2005 - 02.2015
HIGH SCHOOL DEPLOMA -
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