Shana Mendoza
Arlington,TX
Summary
Motivated professional skilled in accounts management, credit card processing, and billing dispute resolution. Known for adaptability and exceptional interpersonal skills, successfully managing collections activities and streamlining credit approval processes.
Overview
21
21
years of professional experience
Work History
Assistant Credit Manager
Pratt Industries
Arlington, Texas
08.2025 - Current
- Coordinated with internal departments to streamline the credit approval process.
- Assisted in evaluating credit applications and assessing risk levels.
- Analyzed account discrepancies and resolved issues in a timely manner.
- Communicated with customers regarding payment terms and outstanding balances.
- Contacted customers to notify of delinquent payments and resolve.
- Coordinated with internal departments to resolve customer inquiries or disputes about billing and payment issues.
- Conducted periodic reviews of customer accounts to ensure accuracy of information in the system.
- Maintained a high level of confidentiality when dealing with sensitive information.
- Contacted customers to provide updates on their account status. to notify of delinquent payments and resolve.
Accounts Receivable Clerk
Pratt Industries
Fort Worth, TX
05.2022 - 08.2025
- Managed collections activity including contacting customers regarding past due balances and resolving billing disputes.
- Processed invoices, credit memos, and other documents related to accounts receivable.
- Maintained accurate records of accounts receivable and payable transactions.
- Managed collections activity by contacting customers about past due balances and resolving billing disputes to ensure timely payments.
- Prepared monthly statements for customers and sent out reminder notices.
- Investigated customer accounts to address inquiries and resolve payment discrepancies.
- Monitored accounts receivable reports to identify late, delinquent, or missing invoices and payments for proactive follow-up.
- Conducted research on customer accounts as needed to answer inquiries or resolve issues related to payments received or owed.
Customer Service Representative
Pratt Industries
Fort Worth, TX
05.2020 - 04.2022
- Responded to customer inquiries with accurate information on products and services, enhancing customer understanding.
- Delivered timely resolution of customer complaints, ensuring high customer satisfaction.
- Consulted with customers to resolve service and billing issues.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Collaborated with customers to effectively resolve service and billing issues, improving overall customer experience.
- Set up and activated customer accounts.
ACCOUNTS PAYABLE/ ACCOUNTS RECEIVABLE
VERITIV
04.2019 - 04.2020
- Prepared month-end closing entries, enhancing detailed reporting and recordkeeping
- Prepared and emailed invoices to customers, processed payments and documented account updates
- Facilitated billing by submitting accurate invoices to clients
- Reconciled vendor statements with payment information
- Assessed data and information to verify entry, calculation and billing accuracy
- Applied proper codes to invoice, files and receipts to keep recordkeeping
- Reached out to vendors and customers to verify information and follow up on issues
- Processed month-end closing reports and provided actionable suggestions on remittance for quick resolution
- Directed bookkeeping processes to maintain organized financial records and accounting systems and entered data into system
CUSTOMER SERVICE
VERITIV
09.2015 - 04.2019
- Provide primary customer support to internal and external customers in a fast paced environment
- Liaised with customers, management, and sales to understand customer needs and recommend tailored solutions
- Liaised with customers, management and sales to better understand customer needs and recommend appropriate solutions
- Assisted customers with setting appointments, shipping and special order request, and arranging product pick-up at other locations
- Maintained customer satisfaction through proactive strategies addressing needs and resolving concerns
- Recommended packaging materials to customers, thoroughly explaining details
- Executed data entry processes to ensure timely and precise information availability.
- Collaborated with other departments to meet customer needs and exceed expectations
CUSTOMER SERVICE
CROWN PACKAGING
07.2005 - 02.2015
- Recommended packaging materials to customers, detailing benefits to enhance decision-making
- Liaised with customers, management and sales to better understand customer needs and recommend appropriate solutions
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Recommended packaging materials to customers, thoroughly explaining details
- Responded to customer request for products, services and company information
- Coordinated with vendors and customers on backorder availability and future inventory to ensure informed purchasing
- Assisted customers with appointments, shipping, and special orders, facilitating seamless product pick-up at alternate locations
- Performed data entry tasks by inputting and organizing information into databases accurately.
Education
HIGH SCHOOL DEPLOMA -
01-1998
Skills
- Credit card processing
- Invoicing and collections
- Report generation
- Account reconciliation
- Record management
- Credit evaluation
- Risk assessment
- Time management
- Invoicing management
- Customer credit analysis
- Stock management
- Financial analysis
- Payment matching
- Creative problem solving
- Billing resolution
- Effective communication
Activities
Active member of the Safety Committee.
Timeline
Assistant Credit Manager
Pratt Industries
08.2025 - Current
Accounts Receivable Clerk
Pratt Industries
05.2022 - 08.2025
Customer Service Representative
Pratt Industries
05.2020 - 04.2022
ACCOUNTS PAYABLE/ ACCOUNTS RECEIVABLE
VERITIV
04.2019 - 04.2020
CUSTOMER SERVICE
VERITIV
09.2015 - 04.2019
CUSTOMER SERVICE
CROWN PACKAGING
07.2005 - 02.2015